Google places: My customer did not received the verification postcard

I am trying to list my customer's business on Google Places (Map). The only method of verification offered is by postcard. So far requested it twice, but my customer never received it.

I am not sure if this problem is in Australia only, because i have done the same with a client in the UK and everything went perfectly fine.

Anyone here had a similar experience? Or any ideas around this?

Thanks

How long has it been since you submitted the listing? I have seen people get cards in a week and I have seen others be a month or so before they got the card.

CenTex Hosting said:

How long has it been since you submitted the listing? I have seen people get cards in a week and I have seen others be a month or so before they got the card.

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I requested it twice. First time in April 30th , second time was in July and yet no luck.

The request has to meet the google business guidelines. Has to be a place where customers can physically go and must have the same citation details as listed on the google business listing. If its a virtual address eg a PO Box, they will not send it.