Google Pay - Payment information verification needed

We have concluded the review of the information you’ve submitted to reinstate your ability to make purchases. To prevent possible fraud and abuse, your ability to make purchases Google products and services will remain suspended. It is our policy to not discuss the specific reasons for these suspensions.

Note that in the https://notifications.google.com/g/p/AD-FnExIczmZlCFCTflzN17Qem7Ak9b0zEluhQAZj5Fnb0LGm-uAHhhQu4a7JAioM8SNqMfRlyzibyQCjvwqy45JIfehfclJD4E6IWZIlAaNg40, we reserve the right to change, suspend, or discontinue any aspect of our services at any time, including availability of a service or any feature, without notice and without liability. We also reserve the right to impose limits on certain Service features or restrict access to some or all of the Services without notice and without liability.

Thank you,
Google Support Team

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Due to suspicious activity, we’ve suspended the ability to make payments through your account on Google products and services to prevent unauthorized charges.

To reinstate your ability to make payments, we need to verify that you’re an authorized user of the form of payment you’ve most recently used with Google.

https://notifications.google.com/g/p/AD-FnEw9K7pmtnrNV5F2OSdKIyE0mUeVGv0sSAYSzycrXjh79HfpjAC7Kfyww3MtguwXbILZd1rlVHvRCY_rfmLnFlSppITCzJg-1hvJoIDlbqeOiMp2ykNZXc4FdIWEUKbfKWpX34d4uyQeoU5nTeAZTb0U3mgoKbu1Y_4BQaQRaOEXlBPMkteGh9lblosMNwkfeWpRIldcve2buNxIsV9HeAulgSL7APvLkJLXJbt5sL1ywWDWaveQcUbKAvQO-ViYawBff0xWu_mqhDtFMjzjrM3yXe_6HOIwXq1vXdq8iBLRbGsRiHMwxMeooCOWSXAAW5OzBTtTWEGR2wZxwe0QrDm8jzStzj5L8GDNpYMa_gskNrcsKGU1wdAHTFaVqHZ0ZcNSrPa6hNrcrSTU71p_m9AdkVuX1Fgig6ffdaU1Lysx541oUEZcjCvDEGlKd-6NIEL_xQdg7Poeea_nTVDN4iikFwyVfWS2tnUZEeXJX906aV90bCHmsZtooZowU2CMBsqbUdVhSQi0lA24QTcsN0IOxyqr95GNk_tbxOAb9gH9uwJdLrchw0jhZY1o2VnAthhTLMRSyu3g-1Wz0RUVI0PN9A27qGs-pn-UjZf271oMjh6sn0jGI4vEcJJ0X5NZJUZIO2yTHEwvCl3r_5wel-mKOwUx2MyXaDLFtg2lFfWeBgMfZkW5ULHyYWidjnGf4Kmk55Sk_LIIihDmSJ1rOLwgLsqmJXEYOMpXQkiFpKtzDyz9QCPOUR2I5wNhl-WK-CCJDZLPqJRdZtxiBsfz36IQZ5dGypUtvI-Yro3yOupTaCN2oP6H28aElPoVxcmaZqMNmbokE7d4dxIodLWbRVQKOytfcQ6NnHfyBU6KGFlvEl3v4G-50xdPZ2rDmRl6IwixOSiQdGhmswipYCM2-5JiO5T_GpNZq09f4u8PYGuzS9hks4WI to go through the verification process. You'll need to upload:

1. Proof of ownership of the payment method, such as an image or scan of the instrument or bank statement
2. A scan of government-issued photo ID that confirms the billing name on the instrument

Please do not create new Google accounts to make purchases while the verification process is in progress, as they may also be suspended. For more information on the verification process, visit https://notifications.google.com/g/p/AD-FnEzuOgJKt0TM91zkxvAH-m-Zg0dvd-vPuCR06n80OQADkveqfyJEMYijSxUec-1JdBRWn7gcRcsm22X4F3ibc5JtD6DKspSpYR2TTuGhfNlpYC-umiFNM1klq5U.

The personal information you provide here will be added to your payments profile. It will be stored securely and treated in accordance with the https://notifications.google.com/g/p/AD-FnExuS0g4lmdK__w9_fK-EC_gIqwMhw5SmQKqrWgU4eM0umt1tMCFsIwIdRmYFlSC1rMrixASVEgTEVNloJFv8N9k4H8ntZ2TIdjEUQ and where applicable, the https://notifications.google.com/g/p/AD-FnEzxA1ffd85MbeBXYvX1hcYXA1flC5DJMLa5oKj8orODmXNSZhEB2I_Y7S6mC9iGv5L7medLqoBrPXQcwDp_ZcV8g7Fism7hGhDvI-YpP7J9yLPXw4Ls_88Mm7txonm9VeE7AgtT25bcJ3TAEQJ8hPwIC7R8Ua0Avk5HuJI

Thank you,
Google Support Team

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Hi Hakan,
Thanks for contacting the Google Support.

This is a follow up email regarding the chat conversation we had today.

I understand that you're unable to use Google Pay service. We apologize for any inconvenience caused. With the details you have provided, we have brought this issue straight forward to our experts team. After an in-depth review of your account details our experts team has confirmed that they have taken action to secure your account from unauthorized access and fraud during transactions.
In order to secure your account from any unusual activity, our experts team has disabled your Google Pay account. As these reviews are done by our experts team, they're the one who takes final decisions on the account. When you submit your verification documents, our specialist team looks at them to see if they match the information in your Google payments service. The specialist team can then give additional details about the status of your payments service and whether or not your account can be reopened.

After a careful review of your account details our experts team has determined that this specific profile must stay closed. We apologize for any inconvenience caused due to account safety and security reasons. Now that our team has taken action on your Google Pay account, We're afraid, you will not be able to use this particular account for further usage.

Please kindly note that per https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=buyertos&ldr=en, Google Payments Corp. reserves the right to change, suspend or discontinue any aspect of the Services at any time, including availability of the Services or any Service feature, without notice and without liability.

Again, we apologize for any inconvenience caused. Appreciate your time and understanding.

If you have any other questions, please do let me know.

Within 48 hours of our last interaction, you'll receive a short survey via email. We’d love to hear your feedback about our interaction today and your overall experience with Google support.
Thanks!
Amy James
The Google Support Team

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