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Google is stupid

Discussion in 'Adwords' started by tonlilaz, May 4, 2010.

  1. tonlilaz

    tonlilaz Executive VIP Premium Member

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    today, one of my longest running campaigns was shut down because the ad was disapproved by google. The site i was marketing was a simple review site...nothing was being sold or anything like that.

    the reason they gave for shutting down my site was 'selling counterfeit goods'. WTH?!?!?!?! As stated, not only does my site not sell any product on the site, but the ads i have up go directly to the actual vendor's website...not some 3rd party site or anything like that.

    i wonder which moron at google thought that one up. how can anyone look at a review site that's not selling a thing come up with 'selling counterfeit goods'?

    needless to say, i shot G an email complaining about the baseless accusation...but i'm sure they really wouldn't care
     
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  2. deankeen

    deankeen BANNED BANNED

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    That really sucks!! sorry bro
     
  3. tonlilaz

    tonlilaz Executive VIP Premium Member

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    ok, this is getting serious....i could use some advice now.

    I complained to google. I said that not only does my site not sell ANY GOODS...but that all banners/ads redirect to the actual vendor's website.

    they sent me back this response:

    I honestly can't believe this. The ads redirect to the actual vendor's webpage who make/develop the product. I sent G screenshots of the vendor's page to show that it's not a counterfeit page...but is there anything else I can do?
     
  4. ForeverNever

    ForeverNever Power Member

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    Show Google the proof and demand they show you the proof or give another reason. If they can't they should turn your campaign back on.
     
  5. tonlilaz

    tonlilaz Executive VIP Premium Member

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    Yeah, i demanded proof too...and sent them screenshot of the vendor my site promotes...i also said that the complaint is obviously from somebody not wanting the competition..
     
  6. ak2ae

    ak2ae Junior Member

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    Google don't care once a campaign is shut down its shut down for good, they won't send you any personalized emails either explaining their reasons just generic reasons. Move on theres no winning with them.
     
  7. miltia

    miltia Newbie

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    big g sucks ..........the biggest blackhatter of us all ...

    [​IMG]
     
  8. tonlilaz

    tonlilaz Executive VIP Premium Member

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    nope, they're not getting away with it that easily...this time they are clearly in the wrong, accusing me of illegal activity (promoting counterfeit goods) based on somebody lying (or sabotaging my campaign) about my site....this can effect my account history with them.

    it's one thing if they didn't like my site, but in this case, they are flat out lying to me. If they don't restore my campaign, i'm going to demand they remove the official vendor's site from Adwords....

    they might not care, but i do...and
     
    Last edited: May 5, 2010
  9. Gupnup

    Gupnup Regular Member

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    Tonlilaz, sorry to say, there is no winning with them. They're fucking sons of bitches.

    This site might help you understand more: http://adwerdz.com/
     
  10. tonlilaz

    tonlilaz Executive VIP Premium Member

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    i've won a case with them before when they closed one of my accounts....

    they apologized to me and reinstated it after a few emails..

    in this case, i'm not giving up. this is a 100% white hat site.

    i do not need google adwords, because my major revenue comes from different search engines...but i use adwords to send cheap traffic to my legit white hat sites...
     
  11. FR33K

    FR33K Newbie

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    That really sucks man, hope you get it worked out, I just had a blogger account deleted and have been fighting to have it restored.
     
  12. moremoney

    moremoney Junior Member

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    They are such assholes, way too powerful I bet they wouldn't be so flipant if they had competiton breathing down their neck (which hopefully they will do soon)
     
  13. Fwiffo

    Fwiffo Power Member

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    I'd be willing to bet $$ that if you also have adsense running on the site, the legitimate company saw an adsense text ad or something for a counterfeit product and reported your site

    Gotta love the left hand not knowing what the right hand is doing!
     
  14. tonlilaz

    tonlilaz Executive VIP Premium Member

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    No, i'm not running adsense on my site...it's a niche site and it's just a review for the product i'm promoting. I've got personalized creatives and text links that link directly to the vendor's site (w/my aff)

    i'm not working w/a cpa company here...it's an private affiliate program w/the vendor
     
  15. SebastianJu

    SebastianJu Power Member

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    I would ask here: http://www.google.com/support/forum/p/AdWords

    But I dont know if these people are real employees of google or if this is only a forumtitle. But they normally know answers. Better than these stupid mailanswers.

    Second thought for me would be to file a lawsuit against jon doe (or whatever its called in this case) for whatever your lawyer says. I mean he lied to hurt your business.
    Adwords would need to give out all data google has about this guy so you can sue him. And so on. Google will see you are serious about this and I think your chance of being reinstated is high when everthing works in your direction.
     
  16. tonlilaz

    tonlilaz Executive VIP Premium Member

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    depending on google's final decision, i'm going to see if i can get the info on the '3rd party' that did this.

    if they insist on declining my site, i will first try to get the official vendor removed from AW..afterall, if google insists on claiming that they are a counterfeit site, then they should be equally aggressive to the vendor... i mean, if google insists on saying VendorURL.com/?affid is a counterfeit site, then VendorURL.com should be banned from Awords too, right?


    I'll make a note here to say that it's google's discretion whether or not they approve my ad and site. Not only that, but if my site clearly violated the TOS i would have accepted the decision and lived with it. But in this case, my site abides 100% by Google's TOS....Google even stated that they acknowledge that my site doesn't sell counterfeit goods....they pulled my ad because they:

    in other words, they pulled my ads and denied my site because of what a third party said...not because of something Google saw or caught me doing.

    anybody w/have a brain cell can CLEARLY see that non of my links or Ads go to a site that sells counterfeit goods....
     
  17. Alex Brooks

    Alex Brooks BANNED BANNED

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    You'd of thought with the millions of dollars Google makes every hour, if they are not, then I can't see why they aren't altering the SERPS to dominate some major keywords - But that's just me, they can't afford to hire some staff who's job is sololy to reply to e-mails and sort out problems like yours, well I'm sure they have staff, but they could at least invest in some sort of training for them!
     
  18. -Jericho-

    -Jericho- Jr. Executive VIP

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    I'm surprised you even got through to Google. They have ZERO customer service. They closed my google checkout account without warning and refunded all my transactions that I had filled.

    They never told me why or what the problem was. I emailed them and got canned responses. I even called their corporate numbers and couldn't get past the voice system.

    GOOGLE SUCKS BALLS!!!!

    Don't get me started on paypal.
     
  19. tonlilaz

    tonlilaz Executive VIP Premium Member

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    UPDATE: After sending screenshots and proof that my site does not sell counterfeit stuff, Google ignored me. As a result of this, i had stopped all of my campaigns.

    Saturday night, I received an email from Google as to why I paused my campaigns and wanted to know if I needed any personal assistance setting up my campaign. They offered a personalized email consultation free of charge.

    My response went something like this (edited somewhat):

    This morning I received this email from Google:

    The moral of the story: Squeeky wheels do get the oil....Google isn't the only game in town any more....and they know it.

    :D
     
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  20. dstanit

    dstanit Junior Member

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    congrats bro, im glad that they findly cleared up for you, and it pays off to own a whitehat website lol...