Hey Guys...I'm a newbie at this whole SEO, just trying to feed the kids like everyone else

Anyway, I did work for a local guy and he wanted his service to rank in the particular suburb area of about population 50,000. So I got him all ranked up and did a bunch of work for that particular location.
In the end, he wasn't happy with the amount of calls he was getting and wanted to rank for a much more broad and competitive search, of course he didn't want to pay me any more. I busted my hump to redo/add more work for him in order to rank him well on the broader search, nothing...pasted at page 8/9. Nothing I did changed that. I was thinking, maybe all the work I did earlier was preventing my rankings and I had no more 'tricks up my sleeve'...so to speak.
I've never contracted out work and I was really nervous to use this service. However, I will have to say that it is well worth the money I paid. I shot up about five pages and it seems there is more to come since I just got the report yesterday. If you are stuck, I highly recommend using this.
Also, great customer service. I let him do his thing and didn't bother him but when I did have a few questions, he got back to me immediately. Looking forward for more to come. I will update in about a week too.