Good support ticket system to add on website?

Hello

I'm looking for a good support ticket system that can be linked to website to offer support to users.

I have gone through Zoho, Zendesk but did not like them as they don't offer a panel for end users so that they can login & see their past tickets.

Do you know any good support ticket system? Please share...

Thanks

I don't use any support system as such but I have built a basic skeleton Cosmetic Search Engine for helping formulators to search for cosmetic ingredients.

The best part is that if there is any ingredient that is not available, it changes it to a question. For example; if someone searched for stearic acid, and if it was not available in my repository then it changes it to a question;

Do you have Stearic Acid? and there is a "Yes" button in front of it that is used by suppliers to fill the requirements.

So next time if someone searches for the same they are able to get the answer to their query.

For this, I have used PHP and I am using two text files as a database. You can develop a system like this where you can create a question page or FAQ page, and if users are not able to find their answer, it should automatically record the question and notify the admin.

This will help you with 3 things;
1. Create a FAQ section
2. Allow users to check their issues
3. Allow multiple Admins or users answer the query

Although it is easier said than done. Let me know if it seem interesting to you!

This one:
https://codecanyon.net/item/helpdesk-3-the-professional-support-solution/21205469
multi operators, tickets, chats, departments, everything.

I saw people use zendesk!

zendesk is popular. ive used it as a customer and pretty sure i could see my past tickets.
as a provider, i've used OSTicket for a little time. its one of those free/open source solutions. i found it well made. unsure if customer can see past tickets. but its worth demoing.

Depends on your requirements but there are few opensource apps available also with softaculous:
https://www.softaculous.com/apps/customersupport
If you have a wordpress based website there must be some free plugins too.

rideronjourney said:

Hello

I'm looking for a good support ticket system that can be linked to website to offer support to users.

I have gone through Zoho, Zendesk but did not like them as they don't offer a panel for end users so that they can login & see their past tickets.

Do you know any good support ticket system? Please share...

Thanks

Click to expand...

We have been using Support Candy for all of our projects =)

https://supportcandy.net/
They have very nice addons as well!