GMB Profile Suspended – Need Insight or Guidance

soulless1 said:

Hello

I’m hoping someone here can provide some insight or direction. Last week, my Google My Business profile was suddenly suspended without any clear reason. I’ve hired a freelance company to help with GMB management, but I personally review and approve all content before anything is posted.

We’re a legitimate, service based business, fully registered as an LLC with the state. The business name on the profile is our actual legal name, with no keyword stuffing or violations that I can identify. There haven’t been any changes to the listing recently (no updates to hours, address, or other info), and all the posts simply highlight our services and provide helpful industry tips.

When I received the initial suspension notice, it mentioned that one of the profiles didn't follow the guidelines. In response, I immediately removed the external manager from the account and submitted an appeal.

Unfortunately, the appeal was denied. The latest message states:
“Content that violates our policies on deceptive content and behavior isn't allowed. Deceptive content intentionally misleads or deceives others.”
However, I’ve gone through everything and can’t find anything that fits that description.

If anyone has dealt with a similar situation or knows someone reputable who can assist, I’d be extremely grateful for your help or recommendations.

Thanks in advance!

Click to expand...

soulless1 said:

Hello

I’m hoping someone here can provide some insight or direction. Last week, my Google My Business profile was suddenly suspended without any clear reason. I’ve hired a freelance company to help with GMB management, but I personally review and approve all content before anything is posted.

We’re a legitimate, service based business, fully registered as an LLC with the state. The business name on the profile is our actual legal name, with no keyword stuffing or violations that I can identify. There haven’t been any changes to the listing recently (no updates to hours, address, or other info), and all the posts simply highlight our services and provide helpful industry tips.

When I received the initial suspension notice, it mentioned that one of the profiles didn't follow the guidelines. In response, I immediately removed the external manager from the account and submitted an appeal.

Unfortunately, the appeal was denied. The latest message states:
“Content that violates our policies on deceptive content and behavior isn't allowed. Deceptive content intentionally misleads or deceives others.”
However, I’ve gone through everything and can’t find anything that fits that description.

If anyone has dealt with a similar situation or knows someone reputable who can assist, I’d be extremely grateful for your help or recommendations.

Thanks in advance!

Click to expand...

soulless1 said:

Hello

I’m hoping someone here can provide some insight or direction. Last week, my Google My Business profile was suddenly suspended without any clear reason. I’ve hired a freelance company to help with GMB management, but I personally review and approve all content before anything is posted.

We’re a legitimate, service based business, fully registered as an LLC with the state. The business name on the profile is our actual legal name, with no keyword stuffing or violations that I can identify. There haven’t been any changes to the listing recently (no updates to hours, address, or other info), and all the posts simply highlight our services and provide helpful industry tips.

When I received the initial suspension notice, it mentioned that one of the profiles didn't follow the guidelines. In response, I immediately removed the external manager from the account and submitted an appeal.

Unfortunately, the appeal was denied. The latest message states:
“Content that violates our policies on deceptive content and behavior isn't allowed. Deceptive content intentionally misleads or deceives others.”
However, I’ve gone through everything and can’t find anything that fits that description.

If anyone has dealt with a similar situation or knows someone reputable who can assist, I’d be extremely grateful for your help or recommendations.

Thanks in advance!

Click to expand...

1. If someone logs in from a country far from your business location (even your freelancer!).
2. Freelancers/agencies sometimes accidentally cause issues (even just logging in from suspicious locations can trip Google's system).
3. If you hide your address but Google can’t verify you’re serving areas properly.
4. If your business category doesn't exactly match what you offer.
5. Too Many Posts With Calls-to-Action: Like "Call now" or "Get a free quote" spammed without much real "informative" content.
   
   I hope this helps.

Colin Dexter said:

Tough situation — GMB suspensions can be vague and tricky. I’d suggest reaching out to a verified GMB reinstatement specialist; they can spot subtle issues others might miss.

Click to expand...

soulless1 said:

Hello

I’m hoping someone here can provide some insight or direction. Last week, my Google My Business profile was suddenly suspended without any clear reason. I’ve hired a freelance company to help with GMB management, but I personally review and approve all content before anything is posted.

We’re a legitimate, service based business, fully registered as an LLC with the state. The business name on the profile is our actual legal name, with no keyword stuffing or violations that I can identify. There haven’t been any changes to the listing recently (no updates to hours, address, or other info), and all the posts simply highlight our services and provide helpful industry tips.

When I received the initial suspension notice, it mentioned that one of the profiles didn't follow the guidelines. In response, I immediately removed the external manager from the account and submitted an appeal.

Unfortunately, the appeal was denied. The latest message states:
“Content that violates our policies on deceptive content and behavior isn't allowed. Deceptive content intentionally misleads or deceives others.”
However, I’ve gone through everything and can’t find anything that fits that description.

If anyone has dealt with a similar situation or knows someone reputable who can assist, I’d be extremely grateful for your help or recommendations.

Thanks in advance!

Click to expand...

nextlevel SEO said:

My Google My Business profile was suspended last week for no clear reason. I run a legitimate LLC and review all content before it’s posted. There’s no keyword stuffing, and we haven't made any changes recently.
The suspension cited 'deceptive content,' but I can’t find anything that fits. I appealed, but it was denied. Anyone here been through this or know someone who can help get it reinstated? I’d really appreciate any advice. Thanks!

Click to expand...

aydinasuh said:

What you need to do is send them your company's official address information via email. Request a manual review and establish direct communication.

Click to expand...

nextlevel SEO said:

My Google My Business profile was suspended last week for no clear reason. I run a legitimate LLC and review all content before it’s posted. There’s no keyword stuffing, and we haven't made any changes recently.
The suspension cited 'deceptive content,' but I can’t find anything that fits. I appealed, but it was denied. Anyone here been through this or know someone who can help get it reinstated? I’d really appreciate any advice. Thanks!

Click to expand...

soulless1 said:

Update on Google Business Profile Suspension, Seeking Further Input

Hello everyone,

First off, I just want to sincerely thank each of you who took the time to respond to my original post. Your feedback, suggestions, and support have been incredibly helpful and appreciated more than you know.

Since my last update, I submitted a detailed appeal along with all of our legitimate documentation, including our business address, LLC formation documents, and proof that we are a fully registered service based business. I also explained in the appeal that I had previously hired a freelancer to assist with SEO and GMB content, but that I personally reviewed and approved all material before anything went live. As soon as the suspension occurred, I immediately removed this external manager from the profile.

Unfortunately, I received another response from Google which reads:

“Thank you for your time and patience while we reviewed your issue. Unfortunately, we are unable to approve your request because it violates our policies found here: Overview of Google Business Profile policies.

We have reviewed the reported issue and found that the location of the profile owner or manager is in 'IN' and they were created in the 'US' locale. As a result, the suspension can't be withdrawn.”

This response is vague and confusing. To my understanding, it seems to be referencing a location mismatch, possibly related to the freelancer who was added as a manager, even though they were removed and had no deceptive intent or spammy behavior from what I could tell. All the content was original, compliant, and focused purely on highlighting our services and providing helpful tips.

Has anyone received a similar message before when appealing a suspension? If so, what steps did you take to resolve it?

At this point, I’m trying to figure out whether Google is essentially forcing us to completely rebrand and start from scratch (new business name, new registration with the state, new GMB listing, bank accounts, etc.), which would be a massive setback for us.

Any insights, similar experiences, or recommendations would be greatly appreciated. Again, thank you all for your continued support, it truly means a lot.

Click to expand...

soulless1 said:

Update on Google Business Profile Suspension, Seeking Further Input

Hello everyone,

First off, I just want to sincerely thank each of you who took the time to respond to my original post. Your feedback, suggestions, and support have been incredibly helpful and appreciated more than you know.

Since my last update, I submitted a detailed appeal along with all of our legitimate documentation, including our business address, LLC formation documents, and proof that we are a fully registered service based business. I also explained in the appeal that I had previously hired a freelancer to assist with SEO and GMB content, but that I personally reviewed and approved all material before anything went live. As soon as the suspension occurred, I immediately removed this external manager from the profile.

Unfortunately, I received another response from Google which reads:

“Thank you for your time and patience while we reviewed your issue. Unfortunately, we are unable to approve your request because it violates our policies found here: Overview of Google Business Profile policies.

We have reviewed the reported issue and found that the location of the profile owner or manager is in 'IN' and they were created in the 'US' locale. As a result, the suspension can't be withdrawn.”

This response is vague and confusing. To my understanding, it seems to be referencing a location mismatch, possibly related to the freelancer who was added as a manager, even though they were removed and had no deceptive intent or spammy behavior from what I could tell. All the content was original, compliant, and focused purely on highlighting our services and providing helpful tips.

Has anyone received a similar message before when appealing a suspension? If so, what steps did you take to resolve it?

At this point, I’m trying to figure out whether Google is essentially forcing us to completely rebrand and start from scratch (new business name, new registration with the state, new GMB listing, bank accounts, etc.), which would be a massive setback for us.

Any insights, similar experiences, or recommendations would be greatly appreciated. Again, thank you all for your continued support, it truly means a lot.

Click to expand...