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Getting an account back after restriction

Discussion in 'Ebay' started by discogirl, Dec 20, 2013.

  1. discogirl

    discogirl Newbie

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    Anyone had any luck appealing a restriction on their seller account?

    Back story: The account in question has been active since November 2003. Top rated, silver Powerseller, detailed seller ratings of 4.9 - 4.9 - 4.9 - 4.8. I recently got hit with 4 negative feedbacks in a short period of time - two were pretty bogus "not as described" issues, one was due to an overseas shipment that apparently got lost, but I had difficulty communicating with the buyer to get it resolved since they did not speak English, and the other was a legitimate oversight on my part (which I apologized profusely for, but they still refused to retract their comment).

    So, near the beginning of this month, I got hit with an MC999. I didn't initially contact eBay because I figured it was useless, but I decided a few days ago that it couldn't hurt to try. (Meanwhile, I am operating a stealth account, though naturally it sucks having to deal with the limits and holds that I wasn't used to.) Well, after about an hour on hold with various people, and another half hour waiting for an email, I was told that my account would remain suspended unless I was able to provide invoices from my supplier.

    Okay, well, I wasn't selling VeRO or counterfeit items. My items were ordered directly from the company that makes them. I faxed eBay copies of about 10 recent detailed packing slips that clearly show the name of the company and the items (and my name & address as well).

    What do you think my odds are? Has this worked for anyone?
     
  2. Veyron

    Veyron BANNED BANNED

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    Well, if this is proof of your sold item(s) and you prove that your sold item(s) were shipped then more then likely your account will be reinstated.

    Veyron
     
  3. dannym954

    dannym954 Regular Member

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    Last November i worked with a client who asked me to bring his account back. He had neglected to send any orders or reply to any emails/cases for around 3 months. I wrote to eBay (everything should be done in writing) as the director and informed them that a sudden increase in sales across various platforms had made me somewhat unavailable, however now i have hired staff exclusive to eBay and this will not happen again. Permanent ban all of a sudden was less permanent.

    If i can bring an account back from that, in one 2 page letter, i'm fairly confident that this should be a no brainer for them. Personally though, i would send a written reminder/brief along with copies of your invoices in the mail.
     
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  4. EbayUltimate

    EbayUltimate Jr. VIP Jr. VIP

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    I completely agree with Veyron
     
  5. igetitforfree101

    igetitforfree101 Newbie

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    was this resolved?