Send them an email saying you haven't heard back from them.
You have 45 days to open a dispute. Don't open a dispute until it's been like 1-2 weeks with no response. Opening a dispute to early is annoying because they may have taken a couple days off. And opening a dispute after 45 days means your money is gone.
Just be patient. If they don't respond, dispute the transaction and everything will be fine.
Also... Be sure to check your spam box because their emails could be going there and you may be deleting them by accident. This has happened with some of my customers and they will open a dispute and I say to check your spam box. And all of a sudden the dispute gets closed.
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