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[Full-Time Job Posting] Hiring Customer Service Representatives for Link Emperor

Discussion in 'Hire a Freelancer' started by GangsterProfit, Nov 1, 2012.

  1. GangsterProfit

    GangsterProfit Junior Member

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    Link Emperor is looking to hire our third full-time customer service representatives to answer E-Mails from our customers, prospective customers, vendors, and affiliates.

    This is a full-time, work-from-home position.


    Link Emperor's Story

    Link Emperor sells subscription-based software services for Search Engine Optimization (SEO). Our software is used by hundreds of SEO agencies, internal SEO departments, individual online marketers and more. Additionally, our software serves as a conduit for our customers to purchase the link building services of other SEO firms (our vendor partners).

    For more info on our software product, check out its thread:
    http://www.blackhatworld.com/blackh...ourcers-saw-massive-ranking-improvements.html

    Our software has been in development for over a year, and has been available to the public since August of 2011.

    We've been told many times by our customers that our customer support is the best in the industry. Our customers have even taken to the industry forums (such as here on Warrior Forum) and made posts just to praise our customer support. We believe that a good amount of our word-of-mouth buzz has been fueled by the consistently positive experiences that our customers have with our support team.

    As such, we refuse to outsource our support desk to an outside company, because it's just too important to our business.


    That's where you come in.

    You'll provide world-class, friendly, helpful, and detailed customer service via E-Mail and in-bound/out-bound phone calls. You'll also be responsible for improving our FAQ, posting on our Forum, and working with our development team to smooth out parts of our software that may be awkward.

    We'll be backing you up. If a ticket comes in that represents a bug in the software or something else can't fix, you'll be able to assign it to someone on the team that can handle it. You have a team behind you including a manager and the Link Emperor founders! You will not be alone.

    The current workload is approximately 50 -70 support tickets per day. Over the next few months, we expect this to ramp up. At full speed, we expect you to be able to handle around 75 support tickets per day.


    What are we looking for?

    Mainly, we're looking for someone who has a genuine desire to help people, even when dealing with difficult customers or legitimate mistakes that were our fault. You should get as happy as we get when we convince a customer that cancelled to come back and be a customer again.

    You must have exceptional writing skills and complete fluency in the English language. We'd like to blow our customers away by having quick replies that fully answer their question (and then some).

    A number of the questions that we get are highly specific to SEO, so if you already have SEO experience (keyword research, on-page optimization, or link building), that's a huge plus. But either way, we'll teach you as much as we can about SEO so you can help our customers as best as possible.

    The best way to stand out in our applicant pool is to have an established post history at a forum site like Warrior Forum, Digital Point, StackOverflow, Yahoo or Google Answers, etc. We'd love to be able to look at actual cases where you've helped other people by answering their questions.


    What makes this opportunity unique?

    Work from home. There's nothing I hate more than commuting. So, we don't have an office and would definitely like to avoid having one for as long as possible. If you have a family at home, move between locations, or even live abroad, this is a great opportunity to do all your work from home and stop wasting all that time on commuting. It's like getting 2 free hours added back to your day.

    Choose your own hours. We are flexible with hours and want to create a schedule that works best for you and the rest of our customer support team. Our goal is to make it so that over the next few months we can expand our support team to offer near 24 hour support.

    Stability. Link Emperor is bootstrapped, profitable, adequately capitalized, and debt-free. We have a sizable and rapidly growing base of customers, vendor partners, and affiliates, so we're always going to need customer support.

    Mentorship and training. Co-founders Kevin and Bobby also run a popular Business and Marketing podcast called Gangster Profit (Gangster Profit: How to Run Your Business Like a Gangster). Working for us means you can be a part of how we make business decisions and formulate strategy. We also promise to take all of your input seriously, meaning you'll have a real ability to shape the future of the business.

    Also, we're pretty well connected in the Internet Marketing community, so you'll get to meet some pretty big names just by hanging out with us.

    And of course, you'll learn a ton about SEO! While we'd like to keep you forever if you're good, if you do part ways from us, you'll be able to take what you've learned to your next Internet Marketing job or even your own company.



    Ok, give me this job.

    If you're excited about giving our customers world-class customer support while enjoying the perks of a work-at-home job at a great company, please submit yourself for consideration.

    Our application form asks for a resume and optional cover letter as well as writing samples and links to your writing on the web (twitter, personal blog, forum accounts, etc.). We are much more interested in seeing your writing than your formal resume.

    To apply, go here:
    Link Emperor Customer Service Job Application

    If you have any questions, send us a PM here, or submit our contact form at:
    Contact Us | Link Emperor
     
    Last edited: Nov 1, 2012
  2. bushbabie21

    bushbabie21 Executive VIP Jr. VIP Premium Member

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    No mention of payscale
     
  3. T2tkid

    T2tkid Jr. VIP Jr. VIP Premium Member

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    The person who wrote this advertisement didn't have BHW in mind. All i see is WF bla bla. I can't use my blackhatworld account to PM you here on warriorforum.
     
  4. GangsterProfit

    GangsterProfit Junior Member

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    Hey, we don't publish our payscale on the public posts since it is somewhat flexible and based on experience. I would be happy to discuss it with you on a private basis if you wish.


    Yours in Service,


    Brett Phillips
    Company Project Manager


    Be Sure To Follow Us On Twitter! @LinkEmperor
     
  5. GangsterProfit

    GangsterProfit Junior Member

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    Ahh, you caught one of my mistakes. Sorry about that and thanks for alerting me so I could fix it. I admit that we run this ad on several forums because each pull a different target audience (just like our special offers). We like hiring people that are active in the communities we participate in and that is why we hit each forum.


    Yours in Service,


    Brett Phillips
    Company Project Manager


    Be Sure To Follow Us On Twitter! @LinkEmperor
     
  6. adroit

    adroit Senior Member

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    Greetings !

    If you wish to consider some who are keen and dedicated to work on this project i am ready to render my services. But am not yet Jr. member neither i am done with 100 post on BHW but yes i can assure the quality results since i work almost 16-18 hrs per day so replying to any calls or emails or query is not an issue & being knowledge of technical stuff is an added advantage for me.

    Warm Regards
    adroit
     
  7. GangsterProfit

    GangsterProfit Junior Member

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    Hey Adroit,

    Sounds great! Be sure to fill out your application using the link provided and we will consider you for the position.


    Yours in Service,


    Brett Phillips
    Company Project Manager


    Be Sure To Follow Us On Twitter! @LinkEmperor