1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

fiverr question

Discussion in 'Making Money' started by moneyokay, May 19, 2013.

  1. moneyokay

    moneyokay Regular Member

    Joined:
    Feb 23, 2013
    Messages:
    214
    Likes Received:
    84
    Location:
    Croatia
    I got an order on fiverr and I delivered everything in under 10 minutes. The customer says that the files don't work but I'm 100% they do! I even helped him and gave detailed instructions. He asked me to cancel the order or he'd leave a negative review. I don't want to cancel it because the files do work and he just wants to get them for free. How could I prevent this from happening?
    Thanks!
     
    Last edited: May 20, 2013
  2. hpv222

    hpv222 Power Member

    Joined:
    Feb 8, 2010
    Messages:
    736
    Likes Received:
    274
    It happens to me 3-4 times a month; people order, they wait for the report, and then ask for their money back or they will leave a negative feedback.

    If your gig is new and doesn't have any feedback, then it's probably better to cancel the order. Not an easy thing to do [I hate scammers with a passion], but it's probably better for your account and gigs
     
  3. moneyokay

    moneyokay Regular Member

    Joined:
    Feb 23, 2013
    Messages:
    214
    Likes Received:
    84
    Location:
    Croatia
    Yeah it's a new gig and this is the first order. The customer doesn't even speak english and he uses google translate so half of the time I don't even understand him. I'll try to contact customer support maybe they can help :S
     
  4. Resistance3

    Resistance3 Regular Member

    Joined:
    Jan 5, 2013
    Messages:
    443
    Likes Received:
    85
    I've heard you can contact support and ask them to remove negative feedback by saying he is a scammer. So just say it's delivered end of story
     
  5. mysterysolver

    mysterysolver Regular Member

    Joined:
    Dec 22, 2011
    Messages:
    418
    Likes Received:
    122
    Occupation:
    e-commerce,ios app developer
    And buyer can again leave you negative feedback.The best is to cancel the order and move on.Dont waste your time with assholes


    Sent from my iPad using Tapatalk HD
     
  6. rwalker29

    rwalker29 BANNED BANNED

    Joined:
    Jan 25, 2013
    Messages:
    110
    Likes Received:
    7
    well if you cancel the order before the leave feedback then they cant leave one. just to add to what he said

    Sent from my iPad using Tapatalk HD[/QUOTE]
     
  7. hector648

    hector648 Newbie

    Joined:
    Dec 29, 2011
    Messages:
    3
    Likes Received:
    0
    You can ask support to remove the feedback if it's false(they'll not help if the buyer is complaining about the quality ).
     
  8. allply

    allply Registered Member

    Joined:
    May 21, 2013
    Messages:
    52
    Likes Received:
    6
    I would just contact support and show them the transcript along with the files to prove it..
     
  9. thomsanmatt

    thomsanmatt Junior Member

    Joined:
    Apr 14, 2013
    Messages:
    129
    Likes Received:
    13
    There was a guy who posted the other day that he had a negative review removed from his account on fiverr by contacting them. BUT the down side is they still gave the buyer/customer his money back. So you'll probably end up still losing the sale but at least no negative review.
     
  10. jatomlinson

    jatomlinson Newbie

    Joined:
    Oct 12, 2012
    Messages:
    22
    Likes Received:
    1
    If someone leaves a negative review, you can leave a 'response' review of them and let everybody know what happened. I see people doing this all the time when I'm looking at reviews before buying something on Fiverr.
     
  11. mark420

    mark420 Newbie

    Joined:
    Jun 4, 2013
    Messages:
    29
    Likes Received:
    4
    You can leave a response review but you should first contact the staff and try to delete it altogether since rep is everything on fiverr.
     
  12. bartosimpsonio

    bartosimpsonio Jr. VIP Jr. VIP Premium Member

    Joined:
    Mar 21, 2013
    Messages:
    8,862
    Likes Received:
    7,467
    Occupation:
    ZLinky2Buy SEO Services
    Location:
    ⇩⇩⇩⇩⇩⇩⇩⇩⇩⇩⇩⇩
    Home Page:
    Until you develop good reputation unfortunately this will happen very often. You'll lose a percentage of your work to scammers. Don't do anything about them, return their money and move on. Keep their usernames in a shit list for the future, just in case ;)
     
  13. Flinstone

    Flinstone Newbie

    Joined:
    May 4, 2012
    Messages:
    36
    Likes Received:
    8
    Mmm.. I think bhw users that use fiver could make a post with that shit-list users and check it before accepting the order. (Or maybe better, make it private trough a blog, group or something...) Just a suggestion
     
    • Thanks Thanks x 1
  14. bartosimpsonio

    bartosimpsonio Jr. VIP Jr. VIP Premium Member

    Joined:
    Mar 21, 2013
    Messages:
    8,862
    Likes Received:
    7,467
    Occupation:
    ZLinky2Buy SEO Services
    Location:
    ⇩⇩⇩⇩⇩⇩⇩⇩⇩⇩⇩⇩
    Home Page:
    Good idea, but there would have to be a vetting process and proof provided for each scammer, otherwise it'll become possible to demote competitors.
     
  15. dzanzil

    dzanzil Registered Member

    Joined:
    Feb 28, 2013
    Messages:
    72
    Likes Received:
    5
    Occupation:
    Student @ Business Administration - ASE
    Location:
    Bucharest
    This happened to me multiple times, I hate dem scammers.