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Fiverr account restricted

Discussion in 'Making Money' started by whirlwind92, Apr 12, 2015.

  1. whirlwind92

    whirlwind92 Newbie

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    Hi guys,
    I had a fiverr account for a year and a half. About 1,000 reviews and not a single negative review. I recently got it restricted because some a**hole customer was getting on my nerves and reported me for bullying.
    I'm really hoping to get it back - I worked my butt off on that account and was making good money - took me a long time to build a rep and have customers.
    Can someone please give me advice on getting it back? I'm exhausted, I've been mesaging suport but they just don't care
     
  2. Dilettante

    Dilettante Power Member

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    Hello,

    When did you contact support? One day ago, two days ago, a week ago, ... ?

    They are slow sometimes.

    And what did you say/do to your customer?
     
  3. whirlwind92

    whirlwind92 Newbie

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    Ive been contacting them for a week. They pretty much keep sending me automated responses.
    This customer was saying the service I gave them was bad, and left a bad review. Me wanting to compromise I messaged them and asked how can I further assist them. They said they didn't need anything else, so I said ok, how about I offer a refund since you were unhappy? Then they started saying I was immature because I wanted to make them happy. Lol ok?
    Then they reported me because they thought I was "bullying" them when really I just wanted to compromise. I gave them their refund and they still restricted my account.

    I need to get this account back, it's my only source of income. I'm willing to pay someone $200 to get my account back honestly

    They respond rather quickly, they just keep saying they won't restore my account and I don't know what to do next
    Ive only had this one person complain. I've never gotten a negative review before it sucks
     
  4. theblacksheep

    theblacksheep Junior Member

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    They seem quite radical. I don't see why they would ban you just for that. Are you sure you didn't do something else to upset them?
     
  5. whirlwind92

    whirlwind92 Newbie

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    Nope, just tried to persuade them to change their sh*tty review. I would do anything at this point to get my account back
     
  6. Dresden

    Dresden Regular Member

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    Seems crazy that they would restrict your account just for that especially since you did a refund. Are you in the clear of copyright violations in your gigs? I hope you get your account back man... sucks that it only took one customer(or maybe competitor) to ruin everything.
     
  7. jaymank

    jaymank BANNED BANNED

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    Forget your account and stop bullying.
     
  8. whirlwind92

    whirlwind92 Newbie

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    I'm trying hard, they keep giving me automated responses. Any help is appreciated. Just sucks that one person can cost you your job
     
  9. coitza

    coitza Jr. VIP Jr. VIP Premium Member

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    Don't think anyone can do anything about this except their support, so keep trying to get a hold of them and explain nicely everything that happened.
     
  10. smartboyhere

    smartboyhere Power Member

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    I don't think they just banned for this reason, Have you contacted the buyer directly before? your services are not against their TOS?
     
  11. john1444

    john1444 Elite Member

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    Don't let the urge for your gig blind your sense of judgement.
    You want to offer $200 to who to get your account back?
    That's like adding insult to injury.

    My question is, did you bullied the customer or not?
    Remember, Fiverr admin can view your account and
    telling lies will only make things worse.

    In situations like this, accept your arrogance, swallow
    your pride and plead for mercy.

    If you can construct a good mail to the admin they may listen to you.
    Another option is to plead with the customer, accept your fault and ask
    them to mail fiverr support on your behalf.

    The chances is 50/50 though.

    If nothing happens just pick up the piece of your life
    as a man and move on.

    We've all been there and came out stronger.
     
    • Thanks Thanks x 1
    Last edited: Apr 12, 2015
  12. whirlwind92

    whirlwind92 Newbie

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    ill try this, thank you
     
  13. Dilettante

    Dilettante Power Member

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    1) How many times did you try to "persuade" them? If you contacted your customer tenth of times, it isn't good.

    2) Did you do anything before which could justify that reaction? Anything?

    3) Are you gigs legit?

    4) Say you are sorry and that you want to repentance. Fiverr support LOVES when you say you are sorry and that you were wrong and you won't do it again.
     
  14. onair

    onair Junior Member

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    I also think there must be something else here. How did you refund the buyer? I don't even see a refund option, or maybe it's because I don't have any negative reviews? Maybe you exchanged contact details or something?
     
  15. whirlwind92

    whirlwind92 Newbie

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    the buyer's account got closed too unfortunately
     
  16. whirlwind92

    whirlwind92 Newbie

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    I wouldn't call it bullying, I persuaded them to change their review, and they took it a whole different way.
    I then tried to give them a mutual cancellation because they kept messaging me left and right saying I was a terrible person, calling me immature, etc. because I wanted to make them happy.

    I'm not a man, I'm a girl btw
     
  17. whirlwind92

    whirlwind92 Newbie

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    1- Probably 3-4 times
    2 - I may have been persistent to have them to accept my refund or change their review - I have never gotten a negative review and wanted to keep it that way. I don't mean to be greedy, I just base myself with a good rep.
    3 - yes, they are completely legit
    4 - do you really think it will work?
     
    Last edited: Apr 12, 2015
  18. smartboyhere

    smartboyhere Power Member

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    Damn Sure, Both of you did something wrong.. have you tried to contact the buyer directly?

    They are very strict in their TOS, If you did something against their TOS.

    Just forget your fiverr dream and move away!
     
    Last edited: Apr 12, 2015
  19. arganrecords

    arganrecords Elite Member

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    If they're sending only automated messages try to contact them via Facebook, worked for me to speak with the Fiverr's staff when I was banned.
    So, try to explain with screens that you're right (if you really are) and they will luckily restore your account.

    In my case they let me take my money but the account has been closed because I was in wrong.
    Try Fiverr's official Facebook page, don't cost you anything.
     
  20. crimsonregan

    crimsonregan Registered Member

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    I think you can post to their forum about this.and i am sure some of the big sellers will come and reply which may be helpful for you.thanks