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Agency HLV

Agency HLV

Regular Member
Joined
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I have tried everything, top up, add cards..., all failed, can anyone help me.

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It looks like your ad account is under a preventive review due to unusual activity. This happens often with new cards, mismatched info, or rapid changes in billing activity. If top-ups and card changes haven't worked, the best approach is:
-Use a verified and aged payment method that's been used successfully on Meta before.
-Avoid frequent changes to cards, IP, or account settings during sensitive review periods.
-Submit a support ticket to Meta explaining your situation and asking for manual review.
-If it's a Business Manager account, try running from another verified ad account with clean history.
Sometimes, it’s just about building trust gradually with stable billing and behavior. Hang in there — many have gone through this and recovered their account.
 
Adding funds to an advertising account is very risky if you deposit a large amount. If the account gets banned, it's very hard to recover. The cost of switching from a prepaid to a postpaid setup is also quite high. It's better for you to switch to a new account.
 
If you can do fund, do it. But you already know that it has huge risk getting banned. You can just use another account. It doesn't cost much
 
ticklishleopard238 said:
Have you tried reaching out to Facebook support directly for assistance?
Click to expand...
blueladybug231 said:
Sorry to hear about your issue with Facebook account top-up. Have you tried contacting Facebook support for assistance?
Click to expand...
i contacted meta support they told me i need to deposit money for the account to work and i did but i cant make the deposit.
 
Try switching to a new payment method, if it doesn't work, contact the Meta team for support.
 
You can temporarily use a new account and wait 2-3 days then come back to add a new payment method, but use a payment method with a regular spending history. This error is because your card has added multiple accounts or has a history of slow payments or the card has no spending history. If you still use this card to add to another ad account, this may result in card restrictions.
 
To convert from prepaid to postpaid account by external influence will be quite expensive, if you rely on luck you can contact FB support department, it is best to switch to a new account which is more economical and faster.
 
This is an error that cannot verify the payment method. It says verification is successful but it still happens. I've had this happen before. The solution is very simple.
 
hi! unfortunately fb does this all the time. First check if your ad account has any policy violations (even small ones can trigger this). For the card, call your bank to clear the "preventive" status, fb won't accept it until that's fixed. Also try creating a new payment profile in biz manager, sometimes the old one gets glitched
 
I see that your card needs to be verified, please try verifying the card, maybe the problem will be solved.
 
This is a situation where the account is added fund, not too strange recently. But I advise you not to use this account anymore because it has many potential bad risks.
 
Contact Facebook support to see what's wrong with your account, it seems like the information doesn't match, or you have unusual activity that's blocked by Facebook, please explain to them.
 
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