Ever lost $1000 in a day due to a Facebook bug?

LOLO AGENCY

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This happened to me 3 days ago: campaign duplicated itself 5 times and spent $1000 overnight. All because of a delay in Ads Manager syncing.
No refund. No support help.
Has this or anything similar happened to you?
 
Yes, this can definitely happen, it's rare but not unheard of...
You should always refresh Ads Manager after duplicating. Wait for actual status update before triggering anything else
And Facebook won’t refund in most cases unless it’s a confirmed system bug :v
 
Yes, this can definitely happen, it's rare but not unheard of...
You should always refresh Ads Manager after duplicating. Wait for actual status update before triggering anything else
And Facebook won’t refund in most cases unless it’s a confirmed system bug :v
Lately we have been having issues where we spend a lot of money in a very short period of time or sometimes go way over budget. It's terrible.
 
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This happened to me 3 days ago: campaign duplicated itself 5 times and spent $1000 overnight. All because of a delay in Ads Manager syncing.
No refund. No support help.
Has this or anything similar happened to you?
Hi! Bad things happened. In Ads Manager, go to the campaign’s activity history to pinpoint when and how the duplications happened. Look for any user actions or system errors logged around the time of the sync delay. This could help build a case if you appeal to Meta.
 
They will surely refund you. It can take some time to reach the support though.
 
Ouch, that’s brutal — and sadly, not that uncommon these days.
FB support? Useless. We submitted the ticket and got the usual “system behavior” excuse.
 
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Auto copy or slow sync errors cause budget to be exceeded. Support also refuses refunds. What a nightmare, Meta's ad system is sometimes very buggy.
 
The sync delay error can cause duplicates to run multiple copies at the same time without showing up immediately. Press F5 after duplicating, wait for the status to update before performing the next steps to avoid losing control of the budget.
 
Campaigns were duplicated multiple times due to sync errors and I lost several hundred dollars overnight. You should double check after each change, wait a few hours for the sync to complete, and double check everything before increasing your budget.
 
Facebook only refunds when it determines that a serious system error was caused by them. In this case, the user error combined with the delay makes it difficult to consider this entirely FB's fault.
 
Lately we have been having issues where we spend a lot of money in a very short period of time or sometimes go way over budget. It's terrible.
Ye broo, we’ve seen that too.
If you're using rules or accelerated delivery, FB can blow through budgets crazy fast before stabilizing. Now we always set hard limits + monitor first 2h manually and just in case Meta decides to go wild again
 
Have you encountered an error after copying a campaign, it suddenly disappeared and reappeared a few hours later !!! Sometimes you want to edit but can't find the campaign.
 
Oh man, I’ve had something eerily similar happen—Ads Manager inexplicably spun up duplicate ad sets overnight and drained my budget before I even logged in. It turned out to be a sync lag between the UI and server, so any quick tweaks you made manually weren’t reflected until hours later, and the system re-applied them as “new” campaigns.
What helped me was setting up real-time billing alerts (so I get a ping at even $50 spend) and using the API to programmatically pause campaigns during off-hours. I also keep a spreadsheet of active campaign IDs and run a 5-minute cron job that checks for duplicates and shuts them off immediately. It’s a pain to set up, but it’s saved me from another surprise $1K bill.
Have you tried linking a simple webhook alert or using something like Zapier to auto-pause if you detect more than one campaign with the same name? That little safety net might buy you enough time to catch the glitch before it burns your budget.
 
Always refresh Ads Manager after duplicating campaigns and wait for the actual status update before making any changes. Facebook usually won’t refund unless it's a confirmed system bug, which, unfortunately, is rare.
 
usually caused by sync delays or duplicated rules. Sadly, Meta support isn't helpful in most cases. Best way is to set strict spend limits & monitor closely.
 
sometimes this still happens we can only accept that we are unlucky you should always refresh your ad manager and update the actual status activate account protection modes
 
Unfortunately, yes—seen this kind of glitch before.
Sometimes Ads Manager lags and queues multiple actions, then executes them all at once.
What’s worse is how unpredictable Meta’s support is. Even with clear logs, they usually push back with a generic reply.
Best defense so far: manual double-checks after edits + external alerts tied to spend thresholds. Not perfect, but it’s helped catch weird behavior early.
 
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