eBay Limited Access - Proof of Merchandise - Digital items

Hello, I've started sellin on eBay about a month and a half ago. I'm sellin referrals for a game. All good, I've sold to my limits this month, got all positive ratings so far, but a few days ago I got this message:

Attention!

We've noticed some activity on your account, and we need your help in verifying some information. We're sorry for this inconvenience, but while we're working things out with you, you'll have limited access to list new items on eBay.
Please proceed to your my eBay and follow the steps outlined in the email we sent you.

I haven't received any message from them, so I decided to mail them. Now they want me to fax them proof of merchandise for what I am sellin (invoices, shipping orders, contracts with suppliers,etc). I haven't responded to them yet since I don't really know what to tell them. I am sellin digital/virtual items practically, how do you even get proof of merchandise for that?

What do you guys think I should do? What should I tell them?

You will first want to ensure you have followed eBay's guidelines for digital goods in order to prevent them from picking up on anything at a later date (I cannot post any URLs at this time, so navigate to the footer of the eBay website and go to Policies then Downloadable media for guidelines on digital goods).

These game referrals, how have you received them yourself and in what format did they arrive (this may be to my due to my own incompetence, but I do not understand what you mean by the term "referrals for a game", if you provide more info I may be able to help further)?

It may be best if you explain the process of which you acquire and sell these game referrals.

Sorry for being so vague on the referrals thing.
Basically they are accounts for a game that I make and sell.

I'd imagine the sale of accounts for said game is not prohibited or condoned by the game owner(s), therefore they would not provide you with any appropriate documentation of ownership for the accounts with the explicit intention of supporting your proof of ownership for the sales of the aforementioned accounts.

Assuming I am correct and the game owner(s) do not support the sales of accounts, I would suggest you still contact the game owner(s)and ask them to send you a document (whether via email, fax or post) which would prove your ownership of the accounts (this info would obviously have to match the info on your eBay account).

If the game owner(s) do not provide you with any such document, try to use your verification email or whatever document you received when you created the account. Hopefully this will have your name and the account name on it which would then at least qualify for decent proof.

I am afraid there is not much advice I can provide, except talk to your lawyer if you have one, until then try what I've mentioned and await a response from other members of the community.

PS. What game is it we are referring to?

Hey, thanks for the answer. Let me come up with a more specific answer and detail it a bit.

The game is League of Legends. I am not actually selling the accounts. I am creating them by using the person referral link, and that's all. When I create enough the client gets some rewards on his own account through the referral link he gives me.

Im not 100% sure but this maybe considered selling a service and not an item, I have seen similar issues for people selling things defined as a service and not an item. Since it sounds like you are just creating an account for them, if this is what ebay thinks maybe point out you are selling the referral link that you have certain rights to, not the service of making an account?

rr2109 said:

Im not 100% sure but this maybe considered selling a service and not an item

Click to expand...

I agree. Maybe you can create invoices to say you will complete your service (which is creating accounts using a provided referral link) in return for money. These invoices would be signed by both parties and should be considered proof of the service provided.

For previous transactions, you may have to create false invoices; this is simply speculation, not recommendation.

If all fails, you may just have to create a new stealth account and start from the beginning...

Julianos said:

I agree. Maybe you can create invoices to say you will complete your service (which is creating accounts using a provided referral link) in return for money. These invoices would be signed by both parties and should be considered proof of the service provided.

For previous transactions, you may have to create false invoices; this is simply speculation, not recommendation.

If all fails, you may just have to create a new stealth account and start from the beginning...

Click to expand...

Thanks for the answers guys.

Is it bad if it's considered a service thou? I've seen you can sell services on eBay too.

I dont see you getting in any trouble. Call them and speak with seller vetting is what i think it is called. I dont see anything going wrong honestly.

digital items are so bad to sell on any account! they will get you banned!