Recently sold a item on ebay and mistakenly provided the incorrect product condition. I didnt realize it until I received a message from the buyer saying that the product has been damage, but when I shipped the product it was in working condition. Now the buyer is asking for a refund, but I listed the item as a "No Refunds". What will the most likely out come of this be? I understand that Ebay plays no role in the auction except for a mediator.