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eBay Help Needed Fast - Subject - Accounts and Limits

Discussion in 'Ebay' started by adamenty, Mar 8, 2012.

  1. adamenty

    adamenty Registered Member

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    Hey,

    I work for a clothing company based in England which will remain anon for the safety of the company. But the previous owners had an eBay account which they ran into the ground with feedback. But they had a limit of £120,000 a month which was easily filled and also had the company branding. But this was banned, the first question I have is would it be possible for us to revive this account under new management which has been running another account which is a bronze powerseller and top rated. But we are looking at about 6 months before our limit is returned but again we are missing out on the vital branding that increased sales by 30%.

    We have previously contacted eBay mentioning this, but they didn't want to know. With experience it's just pot luck of who you get when you call but if anyone knows anything more about this matter it would be greatly appreciated!

    The other is, is there anyway to fast track our limit increase from £27,000 up to as high as possible rather than getting it doubled every 30 days which isn't always guaranteed?

    Thanks,
    Adam
     
  2. boom1

    boom1 BANNED BANNED

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    sadly you are in the hands of the ebay devil, their rules their game, yes it is pot luck as to who you get when you call but try and get the top honcho from the department you are calling

    surely as long as PP are ok with your trading you should be fine

    as an aside, with that sort of trading I hope you have built a list and have your own ecoomerce site anyway

    even the old PP account will have 12 months minimum of customer data so you have a massive hot market to target anyway
     
  3. adamenty

    adamenty Registered Member

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    Is actually a good idea with asking for their supervisor/manager. We may get further with them, we just get sent round in circles at the moment.

    Paypal don't mind at all, it was just the last guy running the eBay was a bit unethical with customer support and they new feedback system ruined us. We have a completely different team in now apart from the photographer. So they should understand that a previous employee being banned, shouldn't make the company completely liable. We should be monitored, that's understandable, even need 100% feedback for 3-6 months or something similar. But yeah rant over :p

    But thanks for the idea about monetizing our previous customers via paypal. We have 18 stores and an eCommerce site yes but the eBay is used to sell sale items generally. But we have the potential to sell unlimited amounts of stock, we get fresh deliverys in every day, just the limit that is holding us back.
     
  4. VyMarx

    VyMarx Registered Member

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    Hey.

    I HAD very similair problems, was very mad on ebay, much money was spent even just for calls to them.

    To ask for supervisor is a good idea, customer support - sadly can't do anything just send requests.

    When I was asking for a supervisor they said he's very busy and he'll call you back within one week. Yes he called me, but just after couple weeks :D After long talk with supervisor ( many documentations was requested, even written request was required. So I needed to make for him and send by email.. and after few days I received email that my limit was removed.
     
  5. adamenty

    adamenty Registered Member

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    Just to clarify, you had similar problems with the limits or with the loss of an account? We can't let eBay know we are connected because our company is banned from the use of eBay cause of that dickhead running the account previously. But our brand is a completely different company, but still associated with the company from the original account.

    If it was just the limits did they completely remove your limits?
     
  6. MassMarketer

    MassMarketer Newbie

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    Surely, if one account has had limits & it's the same address as the account your company is running at the moment, your account will be taken down?
     
  7. adamenty

    adamenty Registered Member

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    That's not a problem for us, we have over 15 shops across the country and we have an address for the other company we are using anyway.
     
  8. barton_67

    barton_67 Newbie

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    yeah unfortunatly its ebay game play by thier rules
     
  9. WhisperXBA

    WhisperXBA Newbie

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    eBay has bots make decisions based on keywords. their customer service is absolutely horrible.. and if you get swept up in their "bad" list - you're screwed.
     
  10. adamenty

    adamenty Registered Member

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    I know, the slow and painful game.

    Think this is pretty much our problem, can only keep trying I suppose..