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Ebay buyer opens case 3.5 months later saying not received....

Discussion in 'Ebay' started by oatmeal, Aug 5, 2017.

  1. oatmeal

    oatmeal Regular Member

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    I've tried looking it up but the problem is that the results are mostly from 2014 and since ebay
    has changed their policies so many times, what answers were given in 2014 or 15 may be
    completely false today. I don't know why google still shows older posts at the top instead of
    newer ones from 2016 or 17?

    Anyways, to my question. A buyer opens a case up claiming unreceived. The sale date was back in
    mid April. We are now in August. I'm a little surprised that the buyer didn't contact me
    sooner at anytime to ask about their order. So I read some links and people said that if a case is opened
    after a certain time limit, they can open cases still but if escalated, ebay will close in favor of the seller.

    I really doubt that is true now. Can anyone verify if there is a time limit on when buyers can open a case and win? (on ebay...not paypal...I know on paypal they can open disputes up to 180 days after sale date, but on ebay i think it's much shorter).
     
  2. MisterF

    MisterF Jr. VIP Jr. VIP

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    It'd be useful to know what you sold them?

    A physical item like a kettle, or an ebook or a service ?
     
  3. oatmeal

    oatmeal Regular Member

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    physical item, valued only at around $15-20.
    I'm most likely just going to refund them since it's not much, but I would like to know if it's true that a case that opens this far out
    after sale date will favor the seller if escalated (according to old 2014 links i found around google search)....

    oh, and what's the max. time limit buyers have to open cases on ebay? It seems odd that buyers could still be allowed to open a case almost 4 months later. If they haven't changed their policies AGAIN, i think buyers only have up to 45 days to leave feedback, and after that they can't.
     
  4. VeStud

    VeStud Newbie

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    Got this from ebay message boards:

    Buyers have 45 days to open an Item Not As Described or an Item Not Received case with PayPal.





    Shipping with Signature Confirmation will protect you in an Item Not Received case, provided you ship to the address on the PayPal transaction details page and the tracking shows as delivered or a signature is captured.





    If you use USPS insurance and you need to file an insurance claim, they will usually accept a printout of the PayPal transaction details page as proof of the phone's value.
     
  5. VeStud

    VeStud Newbie

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    Sorry You are talking about the ebay part not the paypal. I think the best is calling a ebay rep. Sorry wish I could help more.
     
  6. Old Dog

    Old Dog Newbie

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    It is explained here:
    http://pages.ebay.com/help/policies/money-back-guarantee.html#timelines

    30 days after the latest estimated delivery date.

    What options does it give you in the resolution center? I had a person open an item not described case after the 30 day return window and in the resolution center I had the choice to close the case. I did so without any dings to my account for seller resolution.

    Of course the piece of shit opened an item not described in paypal 30 days later and won the dispute even though it was 65 days after delivery. Paypal did cover me for seller protection after a phone call I made to them.

    Good luck.
     
  7. oatmeal

    oatmeal Regular Member

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    Thanks for the replies. Yes, I was referring to cases opened on ebay not paypal.
    In resolution center, it doesn't give me an option to close the case. Maybe I have to wait the 4 days until it can be escalated and then more options may appear such as the "close case" hopefully.

    It's so odd why the rules change so much and when you do any search online, the top results are ebay forums or links from 3 to 6 years ago! I really doubt an article on ebay from 2012 or 2013 is going to mean anything or be of any help to us ebayers in 2017. They really should just delete/remove all those obsolete posts and forums because the rules/policies have changed so much.
     
  8. robjobs

    robjobs Junior Member

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    90 days max. cases can still be opened, but that doesn't mean the customer will still 'win' the case. after a week the ebay cs rep will look over it and favor the 90ds limit. you'll win the case.
     
  9. mickyfu

    mickyfu Jr. VIP Jr. VIP

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    $15 / $20 sounds to me like they are just trying to score a weed out of your pockets. I wouldn't give into them.
     
    • Thanks Thanks x 3
  10. MisterF

    MisterF Jr. VIP Jr. VIP

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    Difficult to call, they've loads of excuses they could come out with, such as they were away in hospital, they forgot they'd ordered it ( We actually had one who said this 8 months after ordering, despite it been sign for and we had proof of delivery ).
    Everything we sent out we sent tracked/ signed for.

    Hope you get it sorted in your favour.
     
  11. McJenkins

    McJenkins Registered Member

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    Do you have tracking number?
     
  12. camillebeaute

    camillebeaute Junior Member

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    if you have tracking number ebay will close the case in your favor, if no trackingm thay will refund the buyer.
    Also, the buyer has 180 days to open a case on Paypal ...
     
  13. oatmeal

    oatmeal Regular Member

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    For my international orders that are under $50, I ship via economy airmail so there is no full tracking. I explained previously on another thread why I do this and it works for me, but I was just wondering then what trumps what? Robjobs says 90 days max limit, but buyer can still open a case after the 90 days, but if it gets escalated to ebay, they will favor the seller since it's over the 90 days max. But Camille mentions that if I don't have full tracking/proof of delivery, then ebay will favor the buyer. Which one is it?

    I know that for cases opened before 90 days max limit, you need to have full tracking/proof of delivery, but if it's over 90 days, does that change the rule? Also, I'm wondering where I can find it on ebay's site where it says 90 days max limit to open a case and win or after 90 days you can still open a case but can't win it.
     
  14. toml3030

    toml3030 Elite Member

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    If a seller doesn't have tracking info, it's pretty much an automatic loss.
     
  15. oatmeal

    oatmeal Regular Member

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    That's what I want to make sure. So all this talk of it being over 45 days or 2 months or 4 months doesn't matter if you shipped via regular airmail?

    It's not about the money as it's only about $15 value, but this is the first time I got a case opened after nearly 4 months after it was sold. I just find that odd and wondered if ebay would, too, but I guess not if you don't have a tracking number. Could someone possibly open a case up more than 6 months or even 1 year later and claim they didn't receive the item and if you don't have a tracking number, you pretty much still lose or does ebay have a certain time limit where they'd actually give the favor to the seller due to the suspicious and abnormal time span?
     
  16. toml3030

    toml3030 Elite Member

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    Yes. AFAIK the only exception would be if the buyer had a history of filing these things and eBay stepped in.

    180 days is the absolute limit, since that's how long the post office keeps tracking numbers in its system