Just wondering here, with millions of people that conduct communication with ebay messages, I'm guessing actual human eyes are not searching every message, so bots are used to do most of that work. Do they pick up on certain key words that might suggest a violation of ebay policies? Do the ebay bots then just automatically dish out a verdict themselves or is it alerted to a live human agent who looks at it and determines a ruling? A few times over the past year, I've received a message from ebay that stated something in my message to the buyer was not legal or against ebay TOS. For example, sometimes I ask the buyer if I can add a phone number to the shipping information (a purchase they already made). I just want to add a number to the shipping info, then ebay says that I was trying to make a sale outside of ebay? It didn't seem to match up so I was thinking it might be an ebay bot that just caught a keyword like "phone number" or "email" and then assumed I was trying to make a sale outside of ebay? The sale had already been made on ebay so ebay got their fees from me. Then I searched a few articles online and someone suggested taking a photo because ebay bots don't scan photos. Is this true?