- Jan 11, 2023
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1. eBay blocked account vs eBay suspended account
Both a blocked eBay account and a suspended eBay account are related to account restrictions, but here’s the difference:- Blocked account: This usually happens when you are blocked by another seller or buyer or when eBay restricts certain features of your account. You can still log in to your account, but your ability to buy, sell, or transact with certain people might be limited.
- Suspended account: eBay suspends the entire account, meaning you cannot log in, buy, sell, or perform any transactions. The reason could be a policy violation, non-payment of fees, using fake information, or suspicious activity.
2. Why your eBay account is blocked?
If your eBay account is blocked, it could be due to several reasons, such as:- Blocked by another buyer/seller
- Policy violations, mostly related to issues like multiple accounts, incorrect product descriptions, etc.
- Using a blacklisted IP address or an IP from an unfamiliar region
- Using a device linked to a previously suspended eBay account
- Using suspicious payment accounts. Since PayPal is no longer available for eBay sellers, you need to use a valid payment method.
- Poor transaction performance, such as frequent late shipments, high return rates, etc.
3. What to do if your eBay account is blocked?
Depending on the cause of the block, here are some steps you can take:- Contact eBay Support: Go to eBay Help Center and submit a support request to understand the reason behind the block and how to resolve it.
- Use a clean IP, trusted devices, and valid bank accounts.
- Maintain a good account reputation by shipping orders on time, providing timely customer support, and reducing return rates.