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E-mail Correspondence Tracker / Recorder?

Discussion in 'Business & Tax Advice' started by superaff1984, Dec 16, 2011.

  1. superaff1984

    superaff1984 Power Member

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    Is there any tools out there we can plug into our e-mail servers to record our e-mail correspondence logs. I want to be able to go back through our logs and analyze our communications (to see where we need to improve at).

    I currently use Outlook Express. However sometimes our replies get unorganized as we are responding multiples times at times. Or we are sending out 2-3 messages; therefore losing our e-mail correspondence log.
     
  2. casius

    casius Junior Member

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    use kayako support software this is a great tool for your company and customer relations. All emails turns into ticket and sorts very well.