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Dropshipping and customer service?

Discussion in 'Dropshipping & Wholesale Hookups' started by ariel1238a, Oct 2, 2019.

  1. ariel1238a

    ariel1238a Junior Member

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    How do you provide customer service to people?
    What if a product you supply is defective?
    Thanks
     
  2. DropshipDave

    DropshipDave Jr. VIP Jr. VIP

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    I offer customer service mainly via email but sometimes via live chat.

    If a product is defective I refund it and offer a free replacement for low value items. For high value items refund or replace.
     
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  3. augustwu

    augustwu Power Member

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    usually the return shipping fee is very expensive
    customers not return consider the shipping fee
     
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  4. thomglik

    thomglik Newbie

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    I usually just send them a brand new one because the cost to ship it is usually more than the whole item shipped from China.
     
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  5. ariel1238a

    ariel1238a Junior Member

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    Thanks for your answer, My main problem that is that i am not fluent in English
    Is it possible for those who do not speak fluent English to start dropshipping?
     
  6. DropshipDave

    DropshipDave Jr. VIP Jr. VIP

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    Yes of course. You can translate virtually anything through google. Your English in your messages is more than good enough to get the job done :)

    You don't want to dropship to your country?
     
  7. FUTUR TIM

    FUTUR TIM Jr. VIP Jr. VIP

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    You don't want to sell a defective product. If you already did that and got a complaint, offer a refund and move on.
     
  8. nakamura

    nakamura Elite Member

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    The big problem with dropshipping is people actually have no clue what they are selling. Also they dont have any competence or knowledge about their product or how it works. Thats why the product should be as easy to use as possible.

    you can only offer support in terms of refunds. Refund and move on.
     
  9. FUTUR TIM

    FUTUR TIM Jr. VIP Jr. VIP

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    There's always an option of ordering a product before you start selling it.
     
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  10. nakamura

    nakamura Elite Member

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    Yes, but guess what? Only a very few are actually doing it. I mean...the most people can't even setup a store properly and think they can sell lots of products, do you think they make the effort to actually test the product?

    The biggest problem is the extremely LONG waiting time + sellers on Aliexpress being unreliable.

    Once I waited for a product for 40 days in Germany. Another time when I was in Thailand it took 3 weeks (from Shenzhen to Thailand is really not that far). Nobody who wants to start dropshipping will wait for a product for 3 weeks just to start the shop then.
     
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  11. Fenix19

    Fenix19 Regular Member

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    Tell them you will send a new one. its will cost you less than refund...
     
  12. FUTUR TIM

    FUTUR TIM Jr. VIP Jr. VIP

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    Ship it on DHL then, you can't put this as an excuse. I have no sympathy for people failing in business due to their infantile nature.
     
  13. nakamura

    nakamura Elite Member

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    Oh, I did very well with dropshipping. Never said I failed. I did it in 2016 already, before all the hype kicked off. No idea where you take this conclusion from and also no idea why you would just make statements like this. If you would know about dropshipping, you would know DHL shipping is $30+ for some small ass item. And just for your information, before you talk about “infantile nature” or “failed”: I scaled the shit out of my stores, since then went to China, visited several factories, spent 5 figures on inventory and got 6 figures in return making my own brands etc. Dont judge someone just from a few posts on some thread mate.
     
  14. FUTUR TIM

    FUTUR TIM Jr. VIP Jr. VIP

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    That’s great and all, but you’re the one making a conclusion that my post was directed to you.
     
  15. jongmr

    jongmr Junior Member

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    thats the whole point of dropshipping you dont need touch product or warehouse you dont need to pay for bills or pay for product you dont need to pay at all customers will...
    just do some research instead and done your ready to go.
     
  16. FUTUR TIM

    FUTUR TIM Jr. VIP Jr. VIP

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    Yep, let’s sell a product without even seeing it irl. Seems like a great idea.
     
  17. jongmr

    jongmr Junior Member

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    lets say someone have watch dropshipping store with more then 100+ products Should he order them all?
     
  18. FUTUR TIM

    FUTUR TIM Jr. VIP Jr. VIP

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    Let’s say we all die tomorrow, will you remember me?
     
  19. jongmr

    jongmr Junior Member

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    didn't find you better answer to be related with dropshipping?
     
  20. FUTUR TIM

    FUTUR TIM Jr. VIP Jr. VIP

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    Nope, because that post isn’t worthy of a better reply. Man really brought up a hypothetical situation to try and deny the fact that you have to test products before selling it. Not sure if it’s possible to come up with a worse line than that.