@exelon65
Are you saying you were getting 600K monthly visitors at 20K per day?
If so, you are considered an "enterprise" client and they have reps who
will personally work with you.
My site only gets 200K per month and I have a rep who is willing to work
hard for me to make this work.
If you mean 20K per month, then yeah, they wont spend as much time with you.
But if you are getting over 100K, they will assign a rep to you.
PM me if you are getting that much traffic and I will talk to my rep about helping you.