they don't give uptime for two days and is not online. the support is uninterested and the sales department is unable to do a simple relocation job even after 24 hours.
You may have difficulties with connection related to your side (your ISP). Try contacting them via forum profile and (or) social network profiles.
And take a not of important of backup for the future. Once you have everything sorted make sure you are making backups regular and store them in the place different to your web hosting service provider.
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