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::::-----------Domain Name not working (more then 4 days)-----------:::

Discussion in 'Web Hosting' started by Machine Gamer, Feb 27, 2015.

  1. Machine Gamer

    Machine Gamer Newbie

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    Hi guys, thanks for u're time I am having a problem and i really need a quick solution ,i did ftp my domain on HostGator i've purchased a domain name like with 12$/yr ,it's been more then 4 days from doing that but my domain name is not working till now what seems to be the problem i don't know and i really in a hurry so please help me out ,and another thing when i search for my domain name to see if it's available to purchase i found it available so it's mean it's not mine or something plus everytime i want to add a package in the hostgarot it's tell me "Your account is still pending authorization by our staff. You may not add an additional package yet." i hope u can reply quick or anyone ,thanks in advance.
     
    Last edited: Feb 27, 2015
  2. veboo

    veboo Jr. VIP Jr. VIP

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    Change the effing font color!!!
     
  3. txhepoker

    txhepoker Jr. VIP Jr. VIP Premium Member

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    if you can register your domain, you do not own it. Have you called yet instead of reaching out to the forum?
    1. 1 (866) 964-2867
      HostGator, Customer service
     
  4. Machine Gamer

    Machine Gamer Newbie

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    sorry my friend i am new here thanks.
     
  5. kingroomx

    kingroomx Junior Member

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    It's certain the domain has not been registered since your order is still pending
     
  6. Machine Gamer

    Machine Gamer Newbie

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    i needed to put my friend website online ,so i was looking on youtube for how to put a website online i found someone shows how to do that ,but he said that the domain name will be activated in less then 24h.
     
  7. Machine Gamer

    Machine Gamer Newbie

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    Kingroomx ,What should i do ? Please help me i need it tomorrow is there a solution ?
     
  8. Machine Gamer

    Machine Gamer Newbie

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    anyone please !
     
  9. ugjunk

    ugjunk Jr. VIP Jr. VIP

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    From your message it's clearly written that your account is currently under the verification process, you should contact their support via LiveChat, ticket or give them a call.
     
  10. Machine Gamer

    Machine Gamer Newbie

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    I've contact them and they told me there's nothing we can do for u ,we're just a support ,it's all between the hand of the administrator. i am really dispointed from hostgator ,my work is canceled because of this delay.
     
  11. Darkhodge

    Darkhodge Newbie

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    Sorry to hear about your problem. :(

    Just for future reference, if something like this happens in the future I'd just cancel the order and try somewhere else. Or maybe an alternative would be to purchase the domain via a domain registrar like GoDaddy, then point it to whatever hosting you get. It's very easy to do as you just need to change the nameservers, which has the format like a subdomain. At least that way you've secured the domain.

    I'd also consider using a smaller company. There's a lot of reputable companies out there that are small enough to provide proper/prompt customer support.

    I know none of this helps now, but as I say, in case you face a similar issue in the future!
     
  12. Machine Gamer

    Machine Gamer Newbie

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    thanks my friend for u're reply yes i probably do that ,but i will never use HostGator again ,and they seem to activate my Account and my domain name is working now ,i guess at least the support is working and they've fixed my problem in less then 4 hours thanks to all.
     
  13. Darkhodge

    Darkhodge Newbie

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    No problem at all. Yeah maybe best to avoid them in the future - getting the account activated 4 days after the initial order is super slow.

    I got the impression this was work for a client. If you do work for clients who need hosting, you could consider getting a reseller account somewhere. You could then set up separate accounts for your clients yourself, and also register domains from GoDaddy etc...