Believe it or not, we see BHW responses as a way to gauge our service quality. We see fellow blackhatworld'rs, as someone who expects decent quality for $1/ip.
It was unfortunate we depended on support personnel from Philippines, who we all know are the best people to work with, for American work ethic (of time mainly). When the Typhoon hit Philippines, our 2 hr average support response became a 2 day support response as we could not reach our support personnel located in Philippines. It is a lame excuse. Unfortunately, we learned the hard way not to depend on one country for support personnel.
(Indian workers are far more educated, and good at following instructions, but lack the concept of delivering on time. Seems like the English have really screwed Indians up? Or perhaps, that Indians really believe that time doesn't exist in real terms and exists only in relative terms
As you know, when many of you joined our service, we had the fastest SEO server on the market with load under 2 or 3.
We really are trying to get back to that level. Hopefully, several hardware upgrades we intend to perform will get us there. This will take place in stages and will be completed over the next 30 days.
In spite of the hacks, our subscriptions have doubled. Even though we sent out an email alerting everyone about the hacks.
Ironically, 6 of the 8 customers effected are the only 6 who got effected first time. Is it possible they are using a plugin that is outdated or one that has a security hole to begin with?
It was only fair that we alert all our customers, even though it meant letting them all know about the hacks will result in losing some customers, which of course we did.
New subscriptions are just shooting through the roof, even though we have cut down 75% of our ads.
Makes no sense? or People see that we are sincerely putting an effort to deliver quality SEO hosting for $1/ C class?
Many of our customers have commended our honesty, for warning everyone of hacks taking place on our server.
For anyone using WP, let this be a lesson, that WP sites are NOT secure.
1. Always backup. No matter who your host is. Even Seohosting.com.
2. Use minimal number of plugins. Better none at all.
3. Use a super strong password.
4. Stay updated to the latest version of WP.
Better yet, go back to good old html sites and you are least likely to get hacked.
You will also stay under Google radar for blog farms.
