Thanks, I've sent a ticket (I feel more comfortable doing it this way). I'll let you know what they tell me tomorrow.
OVH is cheaper in the long run for what I want to do but I don't like their privacy policy (you have to put your full contact details on your website, WTF).
I have another host in mind I want to go with if namecheap tells me I'm not welcome. Pretty much the same specs in terms of price.