Do not buy Tweetdemon, Tumbdemon or Instademon!

You closed my previous thread and havent responded to my Skype messages - so it now becomes public. I would have preferred to have kept this discussion private, but you force it public.

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[TD="class: alt2"] You have a 14 day money back guarantee. Refund request beyond 14 days (from date of purchase) will be rejected. [/TD]
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You have sold a product to an Australian consumer which does not perform as described. As you are selling to an Australian customer, you need to adhere to Australian consumer laws - I am protected by these laws. I am referring to my rights.

You can refer to the ACCC website: http://www.accc.gov.au

I have purchased two products from you for which I am requesting a refund - Tweet Demon and Facebook Demon.

The advice I have received from the Australian Competition & Consumer Commission (ACCC) is that I have a right to a refund regardless of you 14 day warranty as you have sold a faulty product which does not perform as advertised.

The process is that the customer opens communication with the vendor and if there is no satisfactory resolution - mine being a full refund for both products, they will then intervene on my behalf. There are ramifications for any company for which this type of escalation occurs - which are more serious if there have been previous complaints lodged. They will initially follow up with you my request for a refund and there may be action taken such as websites being blocked in Australia, contact with your government and action taken with hosting companies, Paypal and Overseas banks.

Essentially they recommend that the consumer contacts the vendor first for a more amicable solution. Again - I was wanting to do this privately and not in such a public manner.


One of the key aspects which applies here can be found on their website:

Under the Australian Consumer Law (ACL), automatic consumer guarantees apply to many products and services you buy regardless of any other warranties suppliers sell or give to you. A warranty is a voluntary promise offered by the person or business who sold the product or service to you. Once you buy the product or service, the promise becomes a right that can be enforced under the ACL.

Warranties are separate from your automatic consumer guarantees. The consumer guarantees which apply regardless of any warranties suppliers sell or give to you, apply for a reasonable time depending on the nature of the goods or services. This means consumer guarantees may continue to apply after the time period for the warranty has expired.

They agree that the price of this product goes beyond the 14 day money back you offer - especially because the product not does perform as advertised - the information on your website is misleading.

I would be happy to continue this discussion on Skype. I am assuming that this post will probably be deleted to hide a serious customer complaint.

If I do not receive a satisfactory response, I will also use my resources on Black Hat World, Warrior Forum and other internet communities that I am a member of - and will post the above information to assist others who are having a similar problem with the software and have been given a similar response.

The ball is in your court and I am expecting a reply.

I am saddened that I am needing to take such strong action. I did wait for bugs to be fixed and had been giving your coders the 'benefit of the doubt', but alas there hasn't even been acknowledgement of some of the issues which users are experiencing.

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