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Disputing paypal payment to a merchant processor??

Discussion in 'Business & Tax Advice' started by Ruchka, Aug 12, 2010.

  1. Ruchka

    Ruchka Junior Member

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    Guys looking for some words of wisdom here.

    Been scouring google for an answer but haven't found one yet, so...

    Long story short, I made a paypal payment to a service provider via their merchant account that accepts paypal. The service has not been received.

    Though I'm still hopeful it will be received, in the event that it isn't, is there anything I need to know or do to request refund via paypal for a payment made to a merchant account?

    Any advice would be welcome.
     
  2. benvoliotw

    benvoliotw Registered Member

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    Can you back up the fact that it wasn't received? I'm guessing this was a digital/online service and there aren't any tangible goods? You can always do a chargeback with merchant accounts- I'd think your refund request from Paypal would behave like a chargeback with your seller's merchant account.
     
  3. LyNHS

    LyNHS Regular Member

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    If the merchant was Plimus - then your only option would be to do a Chargeback if your dispute is unsuccessful. I haven't heard many successful cases with Plimus, probably because they do carry out quite vigorous checks on payments...

    Just wondering, was the marchant Plimus? If it is then as mentioned, you're going to have to do a charge back. If you didn't use your credit card, then start gathering evidence ready to dispute it. PayPal, if my research proves me correct, aren't normally supportive when it comes to digital products and services.

    Hope that helps and Good Luck! :)
    Lynn.
     
  4. benvoliotw

    benvoliotw Registered Member

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    Lynn's right, but they aren't normally supportive when it comes to the SELLER of digital products and services, which means you- the buyer- should have a significant chance of winning whatever dispute in whatever form.
     
  5. LyNHS

    LyNHS Regular Member

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    I agree, as the buyer you'll always have a significant advantage and support when using PayPal - but whether you win a dispute will all be determined by the strength of your evidence.

    :D