I took a little course and decided to join direct cpv. I have to say that is a mistake and I am going to use the money I get back to put towards a different company.
Here is what happend to me. I decided to pay via paypal. On their payment screen it tells you how to pay via paypal, what it doesnt remind you of is to to include your username. However, it does state this on the faqs page, which really would be more useful on their how to pay page.
I made payment on the 26th which was a saturday, so wasn't expecting much over the weekend. On monday I emailed them and their accounting page with all my paypal details, ID ect. It took them 2 days to respond to my email, just to tell me that i had not included my user name and they would add it as soon as possible. Another 2 days have passed and I just feel really annoyed! I know I made a mistake but they are so slow! It made me wonder really, if you had a problem whie using the software how long it would take for you to get help. I finally lost my temper today and told them to forget it and return my money! The respnded and said they have sent a request to their accounting team, and I need to wait three weeks!! This i just dont understand?? Surley it doesnt take 3 weeks to put money back into someones account. As I used paypal I have logged something with them, I dont really trust that I am going to get my money back.. This has not put off trying this type of thing, I think reallt just made me think about looking into which provider to use first. I went on a recmendation form a course, and I dont think I should have done. I live in the uk, and I am glad I had this experience early on, cause it would cost a bomb to call america if I had any problems once I had started using them. If they are that solw at replying, thinking if I was running a campaign....
I dont know! I have never dealt with a company that takes so long to respond to a customer! I would not reccomend direct cpv, they may well be decent company, but their customer service is not to be recommended!