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Deathbycaptcha Support Problem

Discussion in 'Black Hat SEO' started by ija61, Mar 1, 2013.

  1. ija61

    ija61 Senior Member

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    Yesterday, after a few hours from my last order in deathbycaptcha I get my account "temporally suspended". This is the message when I try to login. But I didn't receive any emails or notification about that.

    The worst part is that the message displayed say that I should contact the support and guess what? I did contact the support almost 20h ago and no feedback until now, not even a confirmation that they receive my email... Nothing... I even tried to use the online support and after 3 h of waiting for an operator I close the chat... and this happen during their work hours.

    So my question is if you have any suggestion on how can I reach them and solve this or if some of you have also experience this.

    Thank you.
     
  2. mike2000

    mike2000 Elite Member

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  3. ija61

    ija61 Senior Member

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    I have send him a PM but no answer yet.

    I really start to think to go to paypal and ask a refund.

    Thank you
     
  4. ija61

    ija61 Senior Member

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    It have been passed almost 3 days since I got this problem and numerous emails send and still no answer.

    Did any of you got this problem and if yes how things solved for you?

    I'm thinking to create a new account on the same email address did any of you done this, they allow it?

    Thank you
     
  5. 0_00_0

    0_00_0 Senior Member

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    I wouldn't create another account. Maybe find the official support topic here? Send a few more emails, PM gr33nhat and post in the thread.
     
  6. winosergio

    winosergio Regular Member

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    I am having a similar problem here you can see my thread: blackhatworlddotcom/blackhat-seo/black-hat-seo-tools/538407-death-captcha.html
     
  7. ija61

    ija61 Senior Member

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    I'm see my self obligated to come with a feedback.

    They did answer my emails and everything is working ok now
     
    • Thanks Thanks x 1
  8. winosergio

    winosergio Regular Member

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    I am so glad that you have been supported by them,.

    8 days since I paid, and I havent recived neither my captchas nor any answer, horrible support I can say.......
     
  9. ija61

    ija61 Senior Member

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    Try to contact Gr33nHat.

    And maybe the problem is on the payment proccessing and in this case you should contact Avangate