Customer Support Specialist for IPTV Service - $500 / Month

I’m looking for a Customer Support Specialist to handle our email and technical support for our IPTV service. If you know your way around IPTV systems, let’s talk!

What you’ll do:

• Handle all customer support through email. You’ll need to be quick, accurate, and make sure our customers get the help they need.
• Troubleshoot the common issues that pop up with IPTV. I need someone who can figure things out and not get flustered.

What you need to know:

• You should be familiar with IPTV Panels like MegaOTT, LionOTT, and Strong 8k.
• You’ll manage MAC addresses and MAG devices, create user credentials, edit channel lists, and handle m3u files and Xtream Codes.
• You should know how to refresh DNS settings and handle all the technical bits and pieces that come with maintaining an IPTV service.

About you:

• You’ve got solid english communication skills and are all about making sure customers are happy.
• You understand IPTV technology and have hands-on experience troubleshooting.

Hello
I am interested to do this.

I’m interested in this role! I have experience in customer and technical support, and while I haven’t worked with IPTV specifically, I’m a quick learner and confident I can get up to speed fast. I’m great at troubleshooting, ensuring customer satisfaction, and handling technical tasks efficiently.

Looking forward to discussing further!