Customer Support in Dropshipping

Hello everyone,

One topic I don’t see discussed often is customer support when running a dropshipping store.

Since sellers don’t directly control the shipping process, how do you usually handle customer questions about delivery delays or product issues?

Do you set expectations clearly in advance or rely on supplier updates?

I’d like to hear how experienced store owners manage this part of the business.

It is difficult to provide support if it gets alot of order delays. The profitiing cost will likely be vanished in costs of having customer support