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Customer complaint email

Discussion in 'BlackHat Lounge' started by sqhunter, Aug 8, 2009.

  1. sqhunter

    sqhunter Regular Member

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    Just received this message:

    response:

     
  2. hawke

    hawke Power Member

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    Well if your in a legitimate business, then that response was not the proper way to deal with it. Word of mouth, word of mouth.......
     
  3. sqhunter

    sqhunter Regular Member

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    Yes, youre right, i just could not resist this time, usually we do reply nicely. ..i erased the 'crack pipe' and the 'asshole' before sending the message last second in a change of mind..
     
  4. hawke

    hawke Power Member

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    Yeah, word of mouth can be a bitch sometimes....
     
  5. creztor

    creztor Power Member

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    Just wait until you refund someone and they abuse you for refunding :) I know the pain though, sqhunter. Some days...
     
  6. sqhunter

    sqhunter Regular Member

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    I had customers pressing a refund, just to tell me then that the card was cancelled so the refund goes nowhere, and this after the products were delivered with usps confirmation..

    Then make me responsible as they cannot get their money back and ask for a paypal refund or a check.