CPA Network refusing to Pay! - What should I do?

Hey guys, it's been a long time since I've posted anything on the forum.

Well, I have a situation and would really appreciate if you guys would provide some suggestions.

So the CPA network is LeadKitchen and I ran a PPC campaign for one of their dating offers. I spent half of my earnings just testing, keywords, ads etc and I even spoke with my AM asking him if everything was going well and he said Yeah. (I wanted to avoid this but here we are )

Well, my earnings got up to $300+ and I requested a payment on 2013-04-10 21:43 and have been waiting ever since.

The total amount owed:

$306

I emailed my AM and here are his replies:

http://pastebin.com/QH4572F5

Now that I go over the whole convo, I realize that I may have sounded sketchy but I was really busy and stressed out that week. I was also thinking that he would say some things over the phones that I wouldn't understand so I thought emails/skype convos with proof to back up his statements was the way to go. Boy, was I wrong!

I'm willing to provide anything as long as it's not the keywords(I think that's reasonable, isn't it?)

I'd really appreciate any replies.

I doubt they want to know your keywords and method. I think the advertisers didn't pay them for the quality of the leads and they want to talk to you over the phone to ask the method of promoting and other stuff..

sometimes this CPA networks prefer talking over the phone than emailing. My suggestion is to call them instead of waiting for their call.

Base on my experience that's what i do if this companies are late with their payments and they usually just send the day after the convo.

CPADominate said:

I doubt they want to know your keywords and method. I think the advertisers didn't pay them for the quality of the leads and they want to talk to you over the phone to ask the method of promoting and other stuff..

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Thing is that I've already told them everything except for the keywords(i.e Ppc network, ad-copies, age of the people Im targeting and a few other stuff) If that's true and the advertiser didnt pay them because of the lead quality then why didn't they say anything when I asked if everything was going well during a skype convo with my AM?

Thanks for that suggestion but I couldn't find a phone number on their website.

Thanks for the reply.

if you sure you did everything and they are at fault put them in the shitlist!

AM asked you the phone number lol ... nothing more and nothing less ... if you are in '' vacation '' do you really have time to jump on bhw /emails & skype ? ... maybe you can even run some ppc campaigns also while you are getting your dinner

No offense but the jokes on you:

Chris(AM):*My name* you are rambling about things I never even brought up. All I asked was to speak with you on the phone and now your on vacation for 2 months!? Who goes on vacation for 2 months?

Somebody who does not want to speak on the phone is clearly hiding something. Following our TOS we have every right to communicate with you via phone. This is a business not a game I need to speak to you on the phone. When you register and you Agree to our Terms of service you agree that all of your information is valid. Your number does not work. You say your on vacation which does not matter either way. Give me your cell number...?

You clearly do not want to speak for a reason. If you want to cooperate please get back to me.

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lmao

Just give them a call and tell them that English isn't your first language and you find it easier to respond via email.
But if you don't try, you won't know... maybe it won't be that hard after all.

This probably would be resolved if you just gave him your phone number like he politely asked for from the start.

Hope you get paid, but you gotta remember that this is a business relationship that works both ways. If he needed to talk to you about something before paying you, it's pretty likely that it was important.

As for him not answering now, that's maybe because he felt like he was getting dick'ed around.... or maybe he's on vacation

Good luck!

So the question is, can you prove that the traffic you brought them is legit? I mean now theese days many gets funds hold for bad traffic(Traffic they pay to complete cpa offers).

LordCameltoe said:

Hope you get paid,

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I hope he grows some balls. lol

Small claims court ??

honestly just talk to them.... They have the right to hold payments for a situation like this. In all honesty it seems shady even if you can't speak english properly still make the call

He just wants to know your side of the story man because what most of the networks mostly do is ban affiliates straight away.

Indeed, next time just be more helpful. You are both people trying to do their jobs. He needs to call you, so you just make some time to answer it.
You went quite overboard about a small thing. (Because you felt threaten probably, I understand).

Stay calm, arrange things in a professional way. I hope you grow a bit more mature and handle things more serious and calm next time

Wow you're talking very aggressive in my opinion. He just wants your number and you're only saying he is skeptic.
Just relax, you can also ask his number and call him. Easy as 1,2,3. Handle this like a professional and don't act like a child. Atleast you got some good keywords you can also use on other networks.

Sent from my GT-I9100 using Tapatalk 2

*My name* you are rambling about things I never even brought up. All I asked was to speak with you on the phone and now your on vacation for 2 months!? Who goes on vacation for 2 months? Somebody who does not want to speak on the phone is clearly hiding something. Following our TOS we have every right to communicate with you via phone. This is a business not a game I need to speak to you on the phone. When you register and you Agree to our Terms of service you agree that all of your information is valid. Your number does not work. You say your on vacation which does not matter either way. Give me your cell number...?

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:stupid:
Seems like you're dealing with an opinionated asshole (TM).

"Somebody who doesn't want to speak on the phone is clearly hiding something?"
???
I can't even comprehend the reasoning behind this. There's a multitude of reasons why someone would refuse voice communication, from serious health problems ? physiological disorders, psychological disorders, voice/speech disorders; muteness, aphasia ? to the issues on a verge of convenience, eg. not knowing the language well enough (or at all), or temporary issues like in OP's case, of not being able to phone from a certain location for a certain amount of time.

Sure, I might be stretching it a bit with some of the examples here, but it doesn't matter at all, the underlying issue is the same in any and all of the cases ? why should the phone call be an imperative for you to get paid for the work you've done?

The terms state you get paid $x per a valid lead. You sent them Y leads, certain % of which will normally be nullified for whatever reasons (validity, quality, shaving, etc). This is the key point and only point where it's decided whether you get paid or you don't get paid for your work. The traffic sources, lead analysis and all other crap goes here.

If they decide the leads are ok, that the promotion itself isn't suspicious, that they will indeed profit from your work (meaning you were of value to them), that you should get paid according to the accepted terms...
... then it doesn't matter who you are, what language you speak, whether you're in mood for random phone calls, or anything else.

It doesn't change anything. Sure they might resort to the "address verification" argument, but if above is to be true, then that's not their issue at all.

"This is a business not a game I need to speak to you on the phone"
Business is primarily a process of generating and exchanging value (like exemplified above), that's all what matters here. This whole sentence sounds more like something you'd hear from a 1940's film-noir gangster that a sentence that obtains in the real world. Not willing to talk to them on phone (for whatever reason, if any at all) doesn't invalidate all the work you've done for them, it doesn't turn everything into a game.

Then the TOS stuff in the end... it kinda gives me an impression that they're looking for a quick way to nick your money and write you off.

But anyway...

Sorry for the rant, hopefully someone understood what I wanted to say here... English is not my first language, hence the reason why I get irritated when someone insists on phone calls (paypal, cpa networks for approval, etc), why I wrote this post, and why I might have completely failed to say what I wanted to.

Oh, and...

"Who goes on 2-month vacations?"
Whoever the fuck wants to go on a 2 month vacation, that's who.

Good luck with this, OP, I hope you get your money.

Why didn't you call him ?

I mean, if you're really desperate, you would've talked to him on the phone personally to solve this problem.

Next time, if you deal with another network and don't like voice communication, tell them you are deaf and cannot use the phone for that reason. I don't think u will be able to sell this to this network though

Anyway, you should just give them a call or have put up your cell number when applying. They won't call you unless there is something the matter. My spoken english isn't that great either, heavily accented, but have you ever spoken with a scott or an irishman on the phone ? Thats even worse and they live in the UK So yeah, even if you have to say "uhm" alot when speaking english (like me), they will understand that english is not your first language (trust me, they will know by the way you utter "hello?" when you pick up that english isn't your native language) and will try to understand you and ask clarification if they don't.

But I agree with some people here your chat session is very aggressive. If I was the AM, I would be thinking you're on acid, lol

Just think about it like this: If you spent 10 minutes trying to speak ur best english on the phone to them, you might be 300$ richer. If you don't, you'll probably never see that money.

I'm guessing some of you totally forgot how to read.. I clearly sent him my number after I got a hold of a prepaid phone(2nd last email).. He hasn't called me. Also, like I mentioned in my last post, I searched their entire website, no phone number found.

I forgot to mention that I emailed another AM/owner/idk what he is just found him on affpaying about 4 days ago, no reply from him either.

saxgod said:

Next time, if you deal with another network and don't like voice communication, tell them you are deaf and cannot use the phone for that reason. I don't think u will be able to sell this to this network though

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I don't plan on lieing. As I mentioned in the OP, I was really stressed out that week and I barely had some free time, thats why I asked him if he could email or skype me.

saxgod said:

But I agree with some people here your chat session is very aggressive. If I was the AM, I would be thinking you're on acid, lol

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Now that I look back on the chat, I realize that it does sound kinda sketchy but those were not my intentions.

saxgod said:

Just think about it like this: If you spent 10 minutes trying to speak ur best english on the phone to them, you might be 300$ richer. If you don't, you'll probably never see that money.

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Im not afraid of speaking to someone on the phone if thats what some of you think. But I emailed him the phone number and the time that he could reach me at and still nothing. (1-2 weeks now)

Honestly If I were you - I would call the guy 3 times a day at 9.30 am 12.30 pm and 3.30 pm everyday until I reach him ... if he doesn't answer I would send him an email with the time you called and you will phone back at the next time.

$300 is nothing really - when your looking to make $30,000 from the network .. so yeah its inconvenient / so yeah their rules suck --> but if you want to be paid - then you gotta do what they ask.

Your using Adwords or Yahoo or whatever - easy --> show him the payments to those places for the traffic and that's it.

Personally I have earned roughly $30,000 from CPA Networks --> so you can stay in your current circumstance or do something about it.

Good Luck