CountStacula scammed me. and very cool story inside

Your customer or the account holder has contacted their financial institution and reversed the charges on the payment that was made for your product. We do not have any control over this process and in some cases it can be done for up to a year after purchase, depending on the credit card type. This can be done for various reasons, but we typically do not receive details as to why the customer did this. We receive these reports directly from the financial institutions as extra fees and report them accordingly. Again, this was process from the financial institutions not by us.

This transaction behaves as a refund in your account though it is significantly more detrimental due to the extra fees associated with it as well as our standing with the financial institutions that process our transactions. If these become excessive we can lose our ability to process with credit cards.

As a matter of policy we do not challenge chargebacks with any financial institutions unless it is a case where the customer has already received a refund. The reasons for doing this are many, but most predominantly due to the fact that we have little recourse with them in successfully changing the outcome of their decision. This is a very labor intensive task that would be time consuming and costly on our part, most especially based on the number of chargebacks issued against us on a weekly basis.

Our suggestion to you, and other vendors, is to contact your customer and inquire about the chargeback and see if you can solve the issue directly with them. Should you come to an agreement with them, and with their permission, we can then re-charge the customer credit card and make sure you receive the credit for the sale. Make sure the customer contact our customer support team because they will need to verify some information before recharging the customer.

Please let us know if there is anything else we can assist you with.

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CountStacula said:

I wouldn't snap at you for such a rational response. Here's the thing. I tried to talk to him on Skype and sort things out, but he's calling me a: retard, mofo, mother fucker, scammer, and telling me how he's getting me banned. Now after about an hour of this I got fed up and gave up trying. So now I'm to the point where I don't even want to do anything to help him. Sure, I could maybe email PayPal, but after the way he has treated me, why would I do something for him? He can email PayPal just as easy, see I didn't do a charge back, and resolve the issue. I probably would have emailed them for him, granted he didn't jump to conclusions calling me every name in the book, but what do you expect from me now?

I've done nothing but attempt to cooperate with him and resolve this, but he doesn't know how to handle business in a professional manner. There's not much more I can say or do.

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