Couldn't continue because accout is currently locked [TIKTOK]

kezing

kezing

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Hello there, as the title says one of my TikTok accounts recently got locked. (Reason is unknown)

My email/PN is linked to it, I tried to contact support multiple times and so far never received any kind of response other than automated bot messages.

Has anybody faced the same issue before and if so how did you solve it?

Looking for your feedback and helpful tips.

1711921578358.png
 
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kezing said:
Hello there, as the title says one of my TikTok accounts recently got locked. (Reason is unknown)

My email/PN is linked to it, I tried to contact support multiple times and so far never received any kind of response other than automated bot messages.

Has anybody faced the same issue before and if so how did you solve it?

Looking for your feedback and helpful tips.

View attachment 333867
Click to expand...
I also had the same problem. I couldn't log in many times. I deleted the tiktok app. After about a week, I logged in again and it was able to open.
 
cool down and try to login again after a while
 
Calliope3 said:
I also had the same problem. I couldn't log in many times. I deleted the tiktok app. After about a week, I logged in again and it was able to open.
Click to expand...
I see, the thing is it's been already a while. like easily a couple of months.

Thanks for sharing your experience tho.
 
Based on user feedback and online resources, your situation is not unique, but it may be slow to resolve. The most effective approach is to continue reporting issues through multiple channels and provide as much detail as possible. If your account is of significant value, persistence is key. Some users have waited weeks or months, while others have resolved the issue within a few days by trying other methods.
 
Try logging in on another device to see if it works, like a laptop, mobile phone (you can try with a different operating system, etc.)
If everything is still the same, the only way left is to contact support for help.
 
I've been dealing with exactly the same issue for the past two years without any success.
Despite multiple attempts to contact support, I only get responses asking me to provide all my contact information, which I do every time — but they keep saying it's incorrect. After that, they simply stop replying.
Honestly, at this point, I've decided to give up and just let time take its course.
It's even more frustrating considering my account is a verified one...
 
Calliope3 said:
I also had the same problem. I couldn't log in many times. I deleted the tiktok app. After about a week, I logged in again and it was able to open.
Click to expand...
Did you change your IP address when you logged in again?
 
You can attempt to log in using a different device, such as a laptop or another mobile phone (maybe with a different operating system). If the issue persists, your best option is to reach out to TikTok support for assistance.
 
Yeah support can be pretty useless. I think like others said letting it cool down for a few days and log it from another device can sometimes work.
 
rocktheboat said:
Yeah support can be pretty useless. I think like others said letting it cool down for a few days and log it from another device can sometimes work.
Click to expand...
Thank you, account is very valuable.

I have a feeling that removing many devices from the account triggered the response I’m getting right now. - and obviously different location / device.

Also contacted support but no idea if they’ll respond back.
 
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