Confused about returns and seller defects

oatmeal

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I was doing a lot of searching and I'm finding mixed answers so I'm confused.
Does anyone know if a seller AUTOMATICALLY gets a seller defect rating when
an INAD (item not as described) return case is opened?

I read that it's an automatic defect no matter if I refund the buyer, accept the return and then refund the buyer after it's been returned. But not sure if that policy changed or not.

I thought the only time it counts as a seller defect is when ebay is asked to step in to resolve it (by the buyer)?

If I.....a) choose the "refund buyer" option or b) accept the return for a RETURN CASE opened under the reason INAD, will I be safe from getting a seller defect?

I'm confused about this because if it's an automatic seller defect no matter what I do (option A or B), then I might as well not do either option and just fight the case and let ebay step in and hope I can win it.

If I'm safe from getting a seller defect by doing either option A or B, then I will just go ahead and refund the buyer or accept the return.
 
Should be a button that says "post new thread"
 
they have the right to open a case if they feel like it, you have to review the details and contact them first
try to work things out or just refund money
 
I contacted to sellee about defects he didn't take return of the product and gave me full refund
 
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