I think you need to read a little more:I have never really seen her show up in threads and talk much about her software.
http://www.blackhatworld.com/blackh...scraper-auto-blog-commenter-prstorm-mode.html
I've contacted Scrapebox support many times, and all replies have been polite and helpful. If you read what the developer wrote, she said that she spent most of her waking hours developing what is technically, one of the best scrapers on the market, so the fact that she actually helped people in the thread is great. This does not detract from the fact the NHSEO's support is equally good.
Scrapebox and NHSEO are 2 different tools, with different functions. Both pieces of software have top class support.