Coinbase issue, need some advice please

Yesterday I tried to send some funds (Shib) from my Coinbase Account (Address 1) to my Coinbase Wallet (Address 2). But, not concentrating I managed to send from my Coinbase Account back to Address 1.

I understand that I do not own Address 1 as Coinbase pool funds and when I send a payment they send it from the pool. But since Coinbase owns the address surely they must have access to it?

I have emailed Coinbase numerous times but keep getting the same/similar response...

"Cryptocurrency transactions on the blockchain are irreversible, meaning after they are sent, there is no way to recover funds. Our best recommendation would be to reach out to the party you intended to send these funds to and see if they can help you recover the funds. You can provide them with the link to your transaction available here:"

Perhaps I am wrong, I do not really understand how Cryptocurrency works, it just seems to me that since I sent it to a Coinbase address they would have access to it.

Anyone who can shed some light on this or has some advice would be greatly appreciated.

Thanks

If it’s your own address how do you not have it ?

Sandman_ said:

If it’s your own address how do you not have it ?

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When you send crypto out of Coinbase it does not come from your address. It comes from a pool address owned by Coinbase.

So you basically sent crypto from your Coinbase address to the same Coinbase address, and now it's gone?
Sadly, I don't think Coinbase will help you. All their replies are automatic. They do not actually read your emails.
Technically, they have access to that address, but they will say they are unable to recover your funds.
I read a lot of similar stories on Reddit and other forums and Coinbase never helped anyone.
The only "exchange" willing to help in this situation is Ledn. It's not really an exchange, more like a BTC/USDC saving account.
I once accidentally sent USDT there even though they only support USDC, and of course it didn't show up on my account.
I emailed them and they offered to either send USDT back to the original address, or convert it to USDC. I chose the latter.
No other exchange would have helped. Certainly not Coinbase or Binance. They claim it's impossibile but it's not.

R4v3nbl4ck said:

So you basically sent crypto from your Coinbase address to the same Coinbase address, and now it's gone?
Sadly, I don't think Coinbase will help you. All their replies are automatic. They do not actually read your emails.
Technically, they have access to that address, but they will say they are unable to recover your funds.
I read a lot of similar stories on Reddit and other forums and Coinbase never helped anyone.
The only "exchange" willing to help in this situation is Ledn. It's not really an exchange, more like a BTC/USDC saving account.
I once accidentally sent USDT there even though they only support USDC, and of course it didn't show up on my account.
I emailed them and they offered to either send USDT back to the original address, or convert it to USDC. I chose the latter.
No other exchange would have helped. Certainly not Coinbase or Binance. They claim it's impossibile but it's not.

Click to expand...

Exactly. OK, thanks for the info and the confirmation.

You need email of Coinbase with higher priority, not email that is for random people ( those are bots ). You need email of some manager or something like that, that actually reads email to see if he can help you - or on that same email but some operator has to put mark on your email so people that respond can read it. Best bet would be to call them. I found number for you on coinbase, call them and explain very precise what is problem and what is what since they have iq of around 10 usually. Good luck.