closing an ebay account and walking away

J

JohnyJ

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Hi

i was selling a trial version of a software with 1 year licence offered by the company for free.
Everything was fine untill friday when the company appears to have stopped the trial
now the software is no longer working and i've got everyone moaning they want a refund
my accounts been hit with loads of bad feedback now, this isn't a stealth account this is my own personal account i've had for years
can someone tell me what options i've got other than giving everyone refunds when i don't have the money to cover it all
i'm wondering what happens if i close my ebay account, can i do this with open dispute cases

thanks in advance
 
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Life gives you lemons. It's your task to squeeze it and make a lemon juice for yourself.
BTW I do not have any solution for you. Sorry for that.
 
Just go to your bank and have the Paypal account removed from it?
 
I suggest finding a solution for coming up with the money and refunding your customers. That's the best way to handle business and make your customers happy.

Although it it is not your fault that the software is not working it is your responsibility as a reseller to cover your customers order bc in their minds, "you sold them a non working product"

do whatever you'd like.

you can just let your eBay account go into collections and your Paypal will refund to buyers disputes and forever show a negative balance until that goes to collections too.

On the other hand, you can refund your buyers. Allow your account to go negative and pay it ASAP, the negative feedback rating will roll over in a year and will not effect your rating.
 
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TBH this sounds pretty bad. Why in the world would you sell something so sketchy on your REAL account with your REAL information attached to it?!

You can either refund everyone and be flush or you can just ignore it, close that particular bank account and be in collections with PayPal. Depending on how much you go in the red will decide whether they come after you for it legally.
 
wait... why are YOU the guy covering all this? You're just reselling for another company right? Then you should have some sort of contract!
 
Alpha. said:
wait... why are YOU the guy covering all this? You're just reselling for another company right? Then you should have some sort of contract!
Click to expand...

Either way, as the reseller, customers are dealing directly with him. He still has to refund the customers and then he can dispute from the software company if there is some kind of contract/reseller agreement.

ultimately the responsibility of customer refunds falls on the seller, not the software company. Then the seller disputes with the software company. The customer should not have to deal directly with the software company in this case.
 
I would try to get the company to refund the money and also salvage your ebay
account. Sale something else on it.
 
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Contact Software company and Ask them if they can give reseller discount if you can cut a deal its better than refunds
 
A trial software with a free licence ? so what exactly were you selling.

It might be a stupid question but did you have permission to sell said software from the company.

If you were selling this software on your own say so (quite a few Ebayers do this) then you have to shoulder the refunds yourself somehow.
 
thanks for all the repsonses
I wasn't a reseller, i was selling a free trial of the software on a year long free trial licence. Now all of a sudden the company has revoked the trial they was offering so everyones software has expired
people can find this trial on the internet if they use their brains, legally i was charging them for my time of sending them an email with a download link.
I wish i had found out about stealth accounts earlier, i don't think ignoring it is an option.
i was wondering if i deal with all the outstanding refunds and close my ebay and paypal account, will my account still go in to negative balance?
i'm getting more and more people requesting refunds by the day

thanks guys
 
JohnyJ said:
thanks for all the repsonses
I wasn't a reseller, i was selling a free trial of the software on a year long free trial licence. Now all of a sudden the company has revoked the trial they was offering so everyones software has expired
people can find this trial on the internet if they use their brains, legally i was charging them for my time of sending them an email with a download link.
I wish i had found out about stealth accounts earlier, i don't think ignoring it is an option.
i was wondering if i deal with all the outstanding refunds and close my ebay and paypal account, will my account still go in to negative balance?
i'm getting more and more people requesting refunds by the day

thanks guys
Click to expand...

So you were selling a year free trial. Were you telling your customers that the cost of the listing was for your time and not for the product itself?

Did you give any disclaimer that the product could stop working at any time since it was a free offer?

I think you're going to bite the bullet here and either refund the customers or lose your eBay and PayPal accounts. If you lose your accounts both will go into collections for unpaid balances.
 
I actually had this happen to me and I eventually had to pay them back. They actually sent a collection agency after me, paypal that is and I had to pay the fines before I could join the Military.

Good luck man.
 
nope it wasn't me, luckily sales hadn't reached that much before it all went wrong!
I never disclosed that i was selling the "information"
just a thought, i have put on my listings that there in no refunds on this item... does that help me out at all?
Also if i had been doing this on a stealth account, could i have just walked away without looking back?
thanks for all your responses guys
 
You are just going to have to cut your losses to try to make your account right. Not very good selling trials on eBay
with your real account. Sooner or later you know its going to end.....
 
Even though Ebay allow you to put no returns accepted etc on listings it really isn't worth the effort to type out as both Ebay and Paypal will ignore you in favour of the buyer, sellers are held over a barrel and are practically ignored.

Are the complaints about software no longer working or are they about being sold a piece of free software, if it is just that it no longer works can you not find an alternative to offer them that does the same job (not an ideal solution) and that may give you breathing space to get money together to start paying the refunds.

Possibly the better solution is to just let Paypal pay all the refunds and then you pay it back to Paypal as and when you can, your accounts are definitely going to be limited in some way and your name is going to be mud as a seller but it might be the lesser of two evils as they say.
 
Lol, Don't sell free trial software, all it takes is one person to figure out your selling free trials and your screwed if you get a negative feedback, when you only have a hand full of feedback to start with.

Ether way, you need to pay back on paypal, and ebay. You cant close any accounts with disputes, and you will be sent to collections. Plane and simple, if you haven't spend the money, just refund them as they go, and hope you don't lose money in the end.
 
You need to refund the money to your customers and contact the software company and maybe they will give you a reseller discount.
 
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