Clickbank ChargeBacks & Refunds Fests?

As part of our ongoing commitment to providing high quality products to consumers, ClickBank is adjusting certain fees relating to refund and chargeback rates for ClickBank vendors. These changes will affect a very small number of ClickBank vendors, and will not affect affiliates.

Beginning October 17, 2011, vendor accounts with a refund rate at or above 15% over a rolling 60-day period and/or chargeback rate at or above 1% over a rolling 70-day period may be subject to additional fees or penalties.

To help you avoid fees or penalties, we are adding a clear indicator of your current rolling 60-day refund rate to your Account Home page so you can easily track your refund rate and take action if necessary.

As we begin to implement this new policy in the coming weeks, affected vendors will be contacted individually before any additional fees are applied to their accounts.

Click here for more information.

We are committed to supporting our clients and end customers, and these changes are part of our commitment to keeping affiliate marketing profitable and sustainable for years to come.

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For vendors over the 15% refund rate threshold, ClickBank may opt to retain our transaction processing fee on any subsequent refunds, rather than returning the processing fee to the vendor as we do now. Vendors with refund rates significantly higher than the 15% threshold may also be subject to additional processing fees on refunds and additional penalties including removal from the Marketplace or account termination. Vendors with chargeback rates over 1% may be subject to additional fees on subsequent chargebacks.

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chargeback rates over 1% may be subject to additional fees on subsequent chargebacks.

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mp3man said:

I think the addition above is an indication of CB trying to increase revenue. If you sold $1,000 worth of widgets and had a 1% refund rate, that equals $10.00, you'd be subject to paying fees. That's NOT good. Who in the world is not going to have at least 1% chargebacks, even if they are subsequent? That's just about everyone who sells on CB.

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Kujis said:

Seeing how anyone can request a refund from any purchase at any point during the following 60 days, it wouldn't surprise me if every vendor had over 50% refund rate. I know people who have bought a hundred different items and requested a refund every single time, and received them aswell.

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