Does a complaint from the vendor lead to CB taking action or does CB do so on their own because of your numbers. And can the vendor say "it's OK we don't care let him send the traffic" Lots of sales, pretty high conversion, "unacceptable" refund rate though. It's a digital product. Red Tier - Out of compliance with quality standards. If actual rates were to reach these levels, further action could be taken on your account. How likely is the action? I'm way in the red (about 50%) but it's just from people canceling RB's mainly.