Charging a long term client

Aleksandrius

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One of my long term clients is getting into a new business. Construction - to be more precise.
I will have to build his website completely, do the SEO and publish posts about his work. In other words - completely run his online business.
How much to do guys think I should charge him per month, let's say if we make a contract for a year?
Curious to know your opinion. Thanks!
 
$3,000 upfront costs (think of this as a retainer) for hosting, domain(s), and design/theme as needed. $2,000 per month for 12 months. Retainer and month one due upon starting, monthly payments made promptly every 30 days. Get a contract written up, even if it's a one pager, and don't do a thing until they sign and return, and pay you the first payment.

Source: I have made this mistake multiple times.
 
$3,000 upfront costs (think of this as a retainer) for hosting, domain(s), and design/theme as needed. $2,000 per month for 12 months. Retainer and month one due upon starting, monthly payments made promptly every 30 days. Get a contract written up, even if it's a one pager, and don't do a thing until they sign and return, and pay you the first payment.

Source: I have made this mistake multiple times.

A written contract might be hard to obtain. I am based in Europe, and my client is in the US. The prices are solid, hope he agrees. I will probably be more flexible and give him some discount, since he's a long-term client.
Hope to see some other opinions as well.
 
A written contract might be hard to obtain. I am based in Europe, and my client is in the US.

You need a written contract. Get them to sign something and scan it and send it to you by PDF.
 
you need to charge what you really think is sufficient for you. If you are going to control his complete business, it is not bad for charging from 3000 dollars to 4000 dollars per month. This does not include the charges for developing a website. I will suggest you to increase charges with passage. Good luck!
 
you can charge accordingly, calculate your expense each month and then quote accordingly
 
A written contract might be hard to obtain. I am based in Europe, and my client is in the US. The prices are solid, hope he agrees. I will probably be more flexible and give him some discount, since he's a long-term client.
Hope to see some other opinions as well.
Use an online form to sign the document, scan and email PDFs, you need a contract.
Make sure it clearly spells out what non-payment means. Make sure it clearly expresses any penalties for late payments, make sure it includes a severability clause. Get it right or you might regret it later.
Instead of offering him a discount for being long-term, offer him a discount for paying full year up front, and a smaller discount for paying early. That helps guarantee payment.
 
What's the turnover of his business just out of curiosity
 
Dude you need a contract or at least a written proposal that you can both refer to. Try using proposable to send one which the person can sign and then you have something to back up your work. Also a great suggestion from @patriotnews regarding discounts and payment up front. I have similar deals with some of my long term clients who pay for 6 - 12 months up front. In fact if they want to pay monthly I ask for a retainer and increase the price by 20% if paying month to month. That is not a strict rule however. I like to work with them on a one to one basis as it's not one shoe fits all.
 
Discount because he is long term client? Screw that, get full payment and over provide. Never cut your prices.
 
$3,000 upfront costs (think of this as a retainer) for hosting, domain(s), and design/theme as needed. $2,000 per month for 12 months. Retainer and month one due upon starting, monthly payments made promptly every 30 days. Get a contract written up, even if it's a one pager, and don't do a thing until they sign and return, and pay you the first payment.

Source: I have made this mistake multiple times.
Also out of interest, what kind of turnover are these businesses doing that you charge 24k per year? And what services, SEO/SMM/ORM? Mix up?
I currently charge around 1200 but feel like I could bag more if I put it on the company.
 
Discount because he is long term client? Screw that, get full payment and over provide. Never cut your prices.

That's a fair point but people love discounts and some of the clients have been with me for over 2 years and have been paying full price for most of it, offering a discount can set a president you dont want but it all depends on the client. I have had some clients push really hard for discounts so it all depends on what it takes to make the sale. In most cases the work involved is literally a few minutes a day monitoring stuff that's been automated so there is a lot of wiggle room.

As for the question you had for Sherb. I have a client who's company was acquired just before Christmas for close to 40 million, I'm not sure what their turnover was but it was in the tens of millions. Their products are all over QVC in national chains like Starbucks, provided on airlines and in other big stores and the company that bought them has several similar bigger more well known brands. I hope to be offering some of their products via FBA and running the social media for some of the other brands that they have because of my relationship and discounts I have given them. I have also been on hand to answer questions about social media and have helped with influencer marketing questions and implementation. We post on each platform once a day and have months worth of generic none time sensitive posts already set up so it's literally minutes a day but to a company like that who wants consistency and daily monitoring its worth the price. We got $2,500 a month from them for the brand that we already did. We literally just signed a 12 month deal to continue where they paid in full as we gave them the offer of paying month to month or to pay in full and get it at $2,000 a month so she paid $24k up front. I have been working with her for 2 years come march 1st and they paid $55k up till this point. That was 45k worth of the month to month services and 10k in the beginning for increasing their followers so their social media size matched the actual size of the business. They literally only had double digit follower counts on their social media when they first got in touch, we got them into the mid five figures and then started the daily monitoring and content.

The way I see it is that the discount secured me 12 months. This is a VERY competitive market and the majority of providers charge way less than I do so regardless of if I have done a great job for them if someone comes along and offers them the same service for $1k instead of my $24k then they might take that. I can't compete with providers in countries where $1k is a years salary. The down side is that I am tied into having someone monitor and post on their social media for 365 days running and worrying about making sure it gets done every day and properly, I end up having to do it myself much of the week if I have to write something on the fly or get sent something time sensitive to post.

I wouldn't say never cut your prices, it all depends on the situation.
 
That's a fair point but people love discounts and some of the clients have been with me for over 2 years and have been paying full price for most of it, offering a discount can set a president you dont want but it all depends on the client. I have had some clients push really hard for discounts so it all depends on what it takes to make the sale. In most cases the work involved is literally a few minutes a day monitoring stuff that's been automated so there is a lot of wiggle room.

As for the question you had for Sherb. I have a client who's company was acquired just before Christmas for close to 40 million, I'm not sure what their turnover was but it was in the tens of millions. Their products are all over QVC in national chains like Starbucks, provided on airlines and in other big stores and the company that bought them has several similar bigger more well known brands. I hope to be offering some of their products via FBA and running the social media for some of the other brands that they have because of my relationship and discounts I have given them. I have also been on hand to answer questions about social media and have helped with influencer marketing questions and implementation. We post on each platform once a day and have months worth of generic none time sensitive posts already set up so it's literally minutes a day but to a company like that who wants consistency and daily monitoring its worth the price. We got $2,500 a month from them for the brand that we already did. We literally just signed a 12 month deal to continue where they paid in full as we gave them the offer of paying month to month or to pay in full and get it at $2,000 a month so she paid $24k up front. I have been working with her for 2 years come march 1st and they paid $55k up till this point. That was 45k worth of the month to month services and 10k in the beginning for increasing their followers so their social media size matched the actual size of the business. They literally only had double digit follower counts on their social media when they first got in touch, we got them into the mid five figures and then started the daily monitoring and content.

The way I see it is that the discount secured me 12 months. This is a VERY competitive market and the majority of providers charge way less than I do so regardless of if I have done a great job for them if someone comes along and offers them the same service for $1k instead of my $24k then they might take that. I can't compete with providers in countries where $1k is a years salary. The down side is that I am tied into having someone monitor and post on their social media for 365 days running and worrying about making sure it gets done every day and properly, I end up having to do it myself much of the week if I have to write something on the fly or get sent something time sensitive to post.

I wouldn't say never cut your prices, it all depends on the situation.
Thanks for the detailed reply. I take everything you said into account.

Great amount of money for social media marketing too. I wanted to know turnover because I wanted to see how much of their budget would be used on marketing services. You used the term "we" and "i" interchangeably, are you an employee/employee for an agency?

In regards to it being a very competitive market, yes it may be. But if you are known for getting the job done properly/on time - there should be no reason to offer discount on the fly. I agree, 12 month discount is acceptable but just dropping few hundred each month for no reason isn't always worth it, it will just set precedents. But yes, in some situations it may be necessary, i.e the opportunities that may arise afterwards.
 
Thanks for the detailed reply. I take everything you said into account.

Great amount of money for social media marketing too. I wanted to know turnover because I wanted to see how much of their budget would be used on marketing services. You used the term "we" and "i" interchangeably, are you an employee/employee for an agency?

In regards to it being a very competitive market, yes it may be. But if you are known for getting the job done properly/on time - there should be no reason to offer discount on the fly. I agree, 12 month discount is acceptable but just dropping few hundred each month for no reason isn't always worth it, it will just set precedents. But yes, in some situations it may be necessary, i.e the opportunities that may arise afterwards.

lol sorry, no agency. It's just my wife and I who work from home. She does most of the monitoring and we sometimes outsource if we know we wont be around to post at the regular time but other than that it's just us. We have outsources some of the comments here and there so that we have a backlog ready to get posted. We do have someone who checks on it daily who emails us if they see a comment or notification so that we can then deal with it and forward it on if needs be.
 
Charge what the service would be worth. Don't just quote things without doing your homework first.
 
A written contract might be hard to obtain. I am based in Europe, and my client is in the US. The prices are solid, hope he agrees. I will probably be more flexible and give him some discount, since he's a long-term client.
Hope to see some other opinions as well.

I work with US and European clients all the time despite not being based there.

I use https://www.hellosign.com/ - they're free for 3 documents a month and cost like $150 a year for unlimited documents.

They comply with both US and European eSignature laws and will work well for you.

@Sherb said it pretty well. Get a contract.

A little note I might add would be that since they're a long term client, your pricing will heavily depend on what you've been charging them for various services before.

Prepare a detailed sheet of services you will provide, then draw your billings for those service, setup a proposal (don't itemize the services, or they will nitpick your proposal) and then get it embedded in a proper contract.
 
Thank you all for sharing your thought. It was a good thing to hear some straight answers, with prices included.
Once I complete my research and file a report, I will determine the final price.
 
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