Can't access phpmyadmin - Hostgator

Scorpion Ghost · May 8, 2019

So about 3 days ago I open my cPanel and I try to open phpmyadmin. I get this error:

So I contact Hostgator support, thinking it will be fixed in 10 minutes at most.

The guy on the line spoke good English, which surprised me.

He first figured my ISP may be blocking access, which I thought was absolutely ridiculous, but what do I know. So I tried opening with different browsers, also tried opening behind a proxy, also tried opening with Teamviewer connecting to a different lap top in a different country different ISP etc.

The error persisted.

After about an hour and a half on the live chat I had to go to sleep, and it was escalated or whatever.

24 hours went by, I contacted them, was told to wait. 48 hours went by, the same. And now we're going to 72 hours and I'm sitting here waiting like an asshole with my dick in my hand.

Anyone has any ideas what the hell is going on? What can I do here?

Thanks

Compazz · May 8, 2019

your username or password has been changed reset it and try again

Scorpion Ghost · May 8, 2019

Bestcreaters said:
your username or password has been changed reset it and try again

I'll try but, wouldn't the hostgator staff told me to try that or do it themselves first? o.o

Scorpion Ghost · May 8, 2019

Bestcreaters said:
your username or password has been changed reset it and try again

Well fuck. I tried changing my cPanel password, and I can't.

"Error
We're sorry, but the page you requested does not exist. Please visit our support center for assistance with your HostGator Customer Portal Experience."

They just changed their customer portal interface recently it seems. That's probably what's causing the problem.

Fuck!!!

Scorpion Ghost · May 8, 2019

I just spent 30 minutes with Hostgator support.

Ticket is waiting. Delayed responses because too many tickets. My problem is a very unusual problem.

The same jerkoff procedure of asking me for my IP address and then telling me my IP is blacklisted, and then me trying through a different lap top/ISP/IP, at which point the guy just didn't have anything to say and told me to wait for their admins to check it, he don't know.

Fuck you hostgator! I never had anything bad to say about you, but now fuck you. This is so fucking stupid!

Mr Positive · May 8, 2019

I don’t know whom to blame your innocence in trusting that hostgator is a good company, or your faith that their support team will help you.

There’re some Facebook groups of bloggers post there you may get some help.

I would advise you to immediately move away from them Wpx and siteground only for Wordpress.

feezioxiii · May 8, 2019

Scorpion Ghost said:
I just spent 30 minutes with Hostgator support.

Ticket is waiting. Delayed responses because too many tickets. My problem is a very unusual problem.

The same jerkoff procedure of asking me for my IP address and then telling me my IP is blacklisted, and then me trying through a different lap top/ISP/IP, at which point the guy just didn't have anything to say and told me to wait for their admins to check it, he don't know.

Fuck you hostgator! I never had anything bad to say about you, but now fuck you. This is so fucking stupid!

Hostgator used to be good back in the day, until they were acquired by EIG

You should migrate your data away as soon as possible.

Stavro · May 8, 2019

A blacklisted IP would disallow any access to the login page, so that can be safely ruled out. This is either a changed password or a corrupted account, both of which are easy to fix by the admins.

The fact that their "tech support" does not not understand how logins work should be a major red flag, and 72 hours waiting for a response is unheard of among reputable hosts.

if this is anything more than a PBN, you should probably move to another company.

Scorpion Ghost · May 8, 2019

Stavro said:
A blacklisted IP would disallow any access to the login page, so that can be safely ruled out. This is either a changed password or a corrupted account, both of which are easy to fix by the admins.

The fact that their "tech support" does not not understand how logins work should be a major red flag, and 72 hours waiting for a response is unheard of among reputable hosts.

if this is anything more than a PBN, you should probably move to another company.

That's what I thought. If it was an IP problem I wouldn't be able to access cPanel at all. I mean, what the fuck. Then again, I know I don't know everything, so I gave it the benefit of the doubt.

I tried changing my password, and I couldn't because of some error on Hostgator. Then I contacted support and he changed my cPanel password. I then tried opening phpmyadmin again, and the same problem.

No man, it's not a PBN. It's all my sites

Scorpion Ghost · May 10, 2019

Guys... they're unbelievable.

I talk to a guy on chat for an hour, explaining that I can't open phpmyadmin at all.

Then he asks me, he goes, "what specific database are you having a problem with"

It's... it's not a specific database, I can't open phpmyadmin at all!

I don't know what do anymore.

elmouchir · May 10, 2019

your website work? if is it try connect using others methods else create php code to dump your database from server

Scorpion Ghost · May 10, 2019

They're now having me create a remote connection, and then something how-do-i-get-and-use-ssh-access

https://support.hostgator.com/articles/how-to-connect-to-the-mysql-database-remotely

https://support.hostgator.com/artic...s-get-started/how-do-i-get-and-use-ssh-access

I have no idea what's going on here...

elmouchir · May 10, 2019

if you have a vps server connect to ssh and try to dump your database

mysqldump --all-databases --add-drop-database --add-drop-table > databases.sql

after that try to repair the database

try find the my.cnf file and add

innodb_force_recovery=4

restart mysql service

service mysql stop
service mysql start

Stavro · May 10, 2019

Download a backup of your site and upload it to a host with better tech support.

The steps they are walking you through are to connect your database to another server entirely, which has absolutely nothing to do with PHPMyAdmin. And if you're on a shared account, that SSH connection won't give you the level of access necessary to fix the issue.

elmouchir · May 10, 2019

other solution to try first is to try change the database password from your cpanel that all folk doc good luck

Geek98 · May 10, 2019

Looks like it's permission/access problem, you should contact support since you don't have access to the VM hosting the database.

terrier2018 · May 11, 2019

I don't like to spend time configuring a system but I learned that I must do it anyways. CPanel and other web interface are easy to use but they are a waste of money and resource.

please read · May 11, 2019

I'll do you a solid and post in this thread every day to remind you to change to a new, non-EIG host.

Can't access phpmyadmin - Hostgator

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