Can I win this chargeback?

Akieasendo · Dec 10, 2018

So, I was dropshipping an item from aliexpress.
When the product was delivered, the buyer told me the color of the product is different from the colors showed in the photo on my store. He attached me the photo of the product he get, but there isn't much difference. The product in the photo is in light red, while the product on his photo is in dark red.

That aside, in my ToS, I cleary specify that the colors on the photo in the store are only illustrative and the colors of the product may differ a little bit. He accepted this term when he purchased the product, by ticking a checkbox.

Just because I hate chargebacks, I told him I was willing to give him half price refund. He refused, he want a full refund and now he open a chargeback on paypal.

Now my question is: how likely I am to win this claim? Because I've lost every single claim on paypal from the day I start to dropship.

BrandingCat · Dec 10, 2018

None, full refund and forget it.

ContentWriter · Dec 10, 2018

Just refund the customer in full. There's not much you can do about this case.

negon · Dec 10, 2018

You have to offer a full refund. PP will not accept this in your favor.

Merkules · Dec 10, 2018

Full Refund!!!

jian li · Dec 10, 2018

Full refund, no other choice

SMSCodes · Dec 10, 2018

The people have spoken refund that man .

Elon Snup · Dec 10, 2018

As long as you state you case well, and explain yourself correctly in the dispute, the best arguments win. In this case, if you can prove your ToS were accepted, he has no ground for a refund.

TheBizCat · Dec 10, 2018

As much as it might suck, you've got no other option other than to refund him.

ilovetobun69 · Dec 10, 2018

Meddie said:
None, full refund and forget it.

Full refund? Why not part refund? PayPal would agree to that . Why let the buyer basically scam? We all know they saw the listing and abused it.

If the op says no refunds , then there is not much the buyer can do in this case. If it's clearly stated

Take photos where it says that @Akieasendo . You probably will get the cash back fully. Atlease fight it , your going to get banned if you get enough anyways . (I got banned after 5 on my new account , even though I fully refunded. ) .

paulagabin · Dec 10, 2018

Easiest way out is to refund the buyer and avoid your account from possible restriction if this recurs. You can try to fight this one by presenting all your evidences (including your ToS and conversation with the buyer). There are no guarantees you'll win it, but if you have compelling proof, they may decide in your favor.

Deleted member 657006 · Dec 10, 2018

just refund it wise you get flaged fotget it , dont ever attract attention to your account .

if it was a big amount money over $50 i would of said diffrent.

you putting it in the tos was a good move

i usally stick it in the advert in the page...

gd luck .

LordCameltoe · Dec 10, 2018

Do the math. How much is the product worth vs how much your paypal account is worth?

Chances are, its best to protect your paypal account rather than risk losing it for $10-$20?

ilovetobun69 · Dec 10, 2018

LordCameltoe said:
Do the math. How much is the product worth vs how much your paypal account is worth?

Chances are, its best to protect your paypal account rather than risk losing it for $10-$20?

Well....that could be aruged. I always refunded them instant , I still got banned after a few . If the op refund him/her , they will just create a new account and scam again if they are abusing the op

Also you should write a watermark saying that on the photos . It might look a little off ,but that would prevent that more.

nakamura · Dec 10, 2018

Easy way: Just refund and move on. Shit like this happens. What can you do? Make it more clear that the color on the pic can be different than in the reality.

Hard way: Tell him about your TOS etc., make screenshots, provide the website, TOS, pictures, proof etc. to PayPal. Don't expect too much of this, PayPal is very likely to let your customer win this case.

Unfortunately there are customers like this. You don't have anything to win by this. Dealing with shitty customers who can't read or understand the TOS or description are common these days. Some are doing it on purpose. Focus on your business instead of dealing with this.

ilovetobun69 · Dec 10, 2018

nakamura said:
Easy way: Just refund and move on. Shit like this happens. What can you do? Make it more clear that the color on the pic can be different than in the reality.

Hard way: Tell him about your TOS etc., make screenshots, provide the website, TOS, pictures, proof etc. to PayPal. Don't expect too much of this, PayPal is very likely to let your customer win this case.

Unfortunately there are customers like this. You don't have anything to win by this. Dealing with shitty customers who can't read or understand the TOS or description are common these days. Some are doing it on purpose. Focus on your business instead of dealing with this.

but if this customer is a good scammer, they will know stealth enough to scam them a few 100-1000's. IF the OP wins, they will be less likely to come back.

SoccerLover · Dec 11, 2018

THREAD MOVED

nakamura · Dec 11, 2018

ilovetobun69 said:
but if this customer is a good scammer, they will know stealth enough to scam them a few 100-1000's. IF the OP wins, they will be less likely to come back.

Yes, I get what you mean. Of course OP can try to handle this with PayPal directly, but the chances PayPal will decide for the customer is very high.

AMPServices · Dec 11, 2018

PayPal will always decide in favour of the customer, so the best option is most of the time to take the little hit instead of risking the entire account. You can always try to fight for a partial refund but I will never see PayPal giving you the money.

ozzieoz · Dec 11, 2018

If the buyer used his paypal balance to make the purchase you might have a chance, just upload proof of your Terms and conditions on your store, that will prove buyer was negligent in not reading your terms. I won a case like this before, but buyer used his balance. If he used he's credit card then he can file a charge back directly with his cc company, and then there's no hope.

Can I win this chargeback?

Regular Member

Elite Member

Banned - Selling via PM

BANNED

BANNED

Registered Member

Regular Member

Elite Member

Regular Member

Elite Member

Junior Member

Deleted member 657006

Guest

Power Member

Elite Member

Elite Member

Elite Member

Elite Member

Elite Member

BANNED

BANNED

Main Menu

Marketplace

Making Money

BlackHat World