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Buying & Selling Services....

Discussion in 'Black Hat SEO' started by GedgeDS, Jun 22, 2011.

  1. GedgeDS

    GedgeDS Registered Member

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    Hi,

    I am a long time reader and short time contributor to this forum but a few things I have noticed that might help sellers improve their reputation and buyers save some time. This is just my perspective and am in no way trying to offend anyone.

    Sellers

    There are some amazing services to be had on here and I've recently gone a bit over the top with buying services. I just have a few little tips to help the buyer : seller relationship;

    1. Communication - It doesn't take long for you to drop an email saying 'order received' and then possibly a note to say 'I'm working on your order now'.

    2. Timeframes - Please be realistic, 'time is money' and all that. I often see people complaining that it has taken 7 days instead of the quoted 4-5 etc. I don't mind waiting 7 days for a quality service/product, what I do mind is being told it will take 3-4 and then waiting 7 days. In most cases I will partly judge how good a service is by the estimated time of completion. Don't get me wrong, I like it done fast as well but imagine if you had surgery and you had to choose between a surgeon who is in high demand so can't get the op. in for 3months or a surgeon who can do it in 5mins because people don't want him.

    3. Delays - Everyone is human and delays are inevitable. There are a number of very valid reasons for this such as connection downtime, power cuts, domestic issues, hardware malfunction, extended updates and personal emergencies. Customers might be a little bit 'disappointed' however we all know that these things happen and the majority will be sympathetic PROVIDED THAT you keep us up-to-date. It only takes 20seconds to drop a post saying 'emergency will update shortly' or to set an auto-respond saying that on your email. In fact in the current age of smartphones you can even do it on your phone in a matter of minutes.

    4. Aftersales - It's important to keep your service just as high when dealing with post-sale queries. Remember that a good number of your clients will easily become returning customers based on the level of post-sale service. I have seen some absolutely shocking questions in post-sales eg. someone buying a small website had NO IDEA how to actually host it, monetise it etc. The seller then kicked up a very quick 8 step guide to hosting including trusted websites and a ftp program to use. Two pages later, the client makes another order for an additional 2 websites. If the seller just told him to work it out for himself, I have no doubt that the working relationship would have ended.

    5. Feedback - Sellers rely on feedback / reviews. It also means a lot for feedback as a buyer. It makes all the difference when someone thanks me for a review of their product or acknowledges
    the speed of the transaction. It need only be a few words eg. "appreciate your feedback' etc. A post-sales email/letter is just good business practice anyway.

    Buyers

    I constantly see people buying services, whether it is xrumer blasts, web development, coding etc. BHW actually has a strong marketplace with services available here at extremely competitive prices.

    Now the problem is that some people get so caught up in the sales pitch that they want the service and they want it NOW. Patience really is a virtue and I would highly recommend using time constructively - I spent approximately 6 months just reading threads on here. This forum has an enormous amount of value to be had, you just need to pan the gold out of it.

    Hmmm bit of a rant, the point I'm trying to make is that some people buy a service from a thread, comment the ID number and then return on hourly intervals to ask for an update. Use this time constructively.

    Delays are inevitable, we all get held up in one way or another. Try to be understanding and use this time to add additional value.

    Thanks for reading and hope it's helped,
    Gedge

     
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    Last edited: Jun 22, 2011
  2. Zak_A

    Zak_A Jr. VIP Jr. VIP Premium Member

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    All of this is common sense, but unfortunately everyone isn't gifted with it...
    Your recommendations could really profit to lots of buyers and sellers, and that's the kind of post that should be sticky in the BST section.

    +rep given for a great post :)
     
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  3. GedgeDS

    GedgeDS Registered Member

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    Thanks, appreciated.
     
  4. GedgeDS

    GedgeDS Registered Member

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    Edited for spelling :D