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Buyer Wants Refund/Product Exchange

Discussion in 'Ebay' started by danielgb123, Mar 17, 2012.

  1. danielgb123

    danielgb123 Regular Member

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    Hey guys,

    I sold a epad on eBay a couple of weeks ago, the buyer left feedback:
    And has today messaged me saying:
    Now, she bought this for her daughter; whom I'd assume was left alone with it and may have done something. I also have one of these (have had it for 1 year+) and never had an issue. To turn it off you just hold the button, there is no issue with that - and the only 'freezing' I have had was fixed with a reset (happened twice).

    I listed this as a gift with no recognition of a warranty of refund guarantee in the listing; I've sent her a message saying pretty much the above and to upgrade firmware - what does she have to stand on?

    I mean it was a legit sale, it arrived working and somewhere along the process of her owning it; she fucked it up..
     
  2. stressfree

    stressfree Senior Member

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    refund it.
     
  3. danielgb123

    danielgb123 Regular Member

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    Guess I got lucky, buyer understood the terms of auction and was very professional about it; I'll help her best I can to fix it.