DR Resolved boostysmmpanel vs GoUpSocial

GoUpSocial said:

Hello, the order of the customer was marked as partial and got a refund on 2025-07-03 06:19:47 as in the screenshot. The service has a guarantee for 365 days, which means if there are drops we can start a refill. Since customer asked for a refund for the drops, we gave it. If you use SMM panels, you must know that if an order is partial once, the status cannot be changed. It can only be cancelled and refunded full but not all the followers dropped that's why there was no need to cancel it.

If the order is partial once, we cannot give a second refund. But the customer insisted too much and threatened us about a dispute on BHW. The order was created on 2025-04-19 and asking for a second refund on October is not acceptable but we gave it again. We added $196 balance to their account. They got $613 refund from a service that costs $900.

For a couple of days they have been threatening us again with BHW and we are done with this customer. Also, it has been more that 30 days since this problem and we have not made any adverts on BHW with this service.

This user is a scammer and always asks for a refund when they need more balance on our SMM panel instead of adding funds. This is not the only order where they have done the same thing.

As we've stated before, once an order has been returned, it cannot be changed. Furthermore, we are currently not shipping any more products from our service. This is because our service records the data it sends; we provided a list of the followers we sent, and the drops are visible - we cannot add the list since the file is too large, the service does not proceed it.

They want to take advantage of our sincerity and customer-focused approach. However, we refuse to do so this time.

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BassTrackerBoats said:

@boostysmmpanel - please respond to this content and in particular, the time frame being a purchase from 10 months ago.

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boostysmmpanel said:

Hello,

Sorry for the late reply — I was organizing all the proofs clearly in one message so everything is documented and easy to review

I would like to clarify the situation with clear evidence, because the seller is now trying to avoid responsibility and is falsely accusing me of fraud



1) The seller’s claim is false (Partial orders CAN be refunded)

The seller claims that once an order becomes Partial, it cannot be refunded again.
This is not true.

In their own panel, even when an order status is Partial, there is still an option:

Cancel and refund

This proves they can cancel/refund partial orders, but they are avoiding the solution



2) The seller’s statements contradict what they promised when selling the service

The seller is now saying that Partial orders cannot be cancelled, but this is completely different from what they told me during the purchase.

When I bought the service, they clearly promised that:
The service has a 365-day (1 year) guarantee
If there is any drop again, they will cancel the order and refund the remaining amount

So their current claim directly contradicts what they promised while selling the service



3) They only respond when I mention BHW

From the beginning, the seller ignored my messages for a long time.
Only when I told them I would report the issue on BHW, they suddenly replied and took action

This happened more than once.



4) They refunded me only after pressure

After another drop, they ignored me again.
When I mentioned BHW again, they added balance to my account:

$196
Proof: https://prnt.sc/JoEKU1Su2-_M
(Please check the date)

This shows they were trying to escape the problem instead of properly solving it



5) They promised a full refund if drops happen again

After that, I clearly explained that the best solution is to cancel the whole order because the service keeps dropping repeatedly

The seller replied and promised that if drops happen again, they will refund the money.

Proof: https://prnt.sc/a5QjFKT_mOg0



6) Now the followers dropped completely again

Now the followers have dropped completely again, exactly as expected

So I requested the only fair solution:

Cancel the order and refund the full remaining amount

Instead of solving the issue, the seller is now accusing me of being a scammer simply because I am asking for my rights and what was promised



Conclusion
The service was sold with a 365-day guarantee
The followers dropped multiple times
The seller ignored me repeatedly
The seller only acted when I mentioned BHW
The seller promised a full refund if drops happen again
Now the drop happened again completely
The panel clearly shows partial orders can be cancelled/refunded

I am not asking for anything extra
I am only asking for what was promised

I request cancellation of the order and a full refund of the remaining amount

Thank you.

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GoUpSocial said:

Hello,

1) The order can be cancelled and we have already said that but for this, all the followers must have dropped but this is not what happened. We already sent you the list of the followers we sent. Not all of the 1 million followers dropped.

2) 365 days guarantee means that if there are drops we can send new followers for a year but since the customer asked for a refund for the drops, it is not possible to refill the drops but the status is already "partial"

3) We did not ignore their messages, we always responded them as fast as possible. But the response that asl for is to give them $900 for the service that was already completed.

4) Yes, because everybody knows that partial status can only be given once

5) Yes we did but there is no full drops

6) They did not drop completely. The customer is lying. The amount of service seams 1 because it is package of 1 million followers. They order 1 package and they get 1 million followers.

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BassTrackerBoats said:

I need proof of the order date, please.

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GoUpSocial said:

2025-04-19

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