first i dont advise paypal for shopify. too much complicated. now that you are blocked simply send them EVERY document they need. you are in europe they have a phone number to join them. talk to a client manager it will help to resolve your problem faster and explain to you. paypal is a bit scary when they block but its not police they are simply preventing frauds and scams or choose to randomly put an account on a verification process. so pick their number and call them directly .
thats why paypal is not a solution. anyone can tell paypal the product is bad quality and ask for refund. some are honest and lot more are not. and with the paypal customer protection you cant win telling only "No i dont agree my product is good". specialy for oil. try to change product if you need to stay with paypal you ll only have chargeback for damaged products or not as described if your description is messy or incomplete
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