Blacklisted on SpamHaus

Hello everyone,

I hope to post in the right thread.

I recently changed hosting and transfer the domain from siteground to ultrahost (a month ago). Now I just find out that my domain is DBL listing (also outgoing email are not working) and the IP is CSS Blocklist.

The website is 5 years old and is keep on growing.

Is there a way to find out if the IP they gave me was already in the blacklist?

Any suggestion on how to get out from the blacklist? Cause spamhaus is keep replying to the ticket with the same message:

Thank you for contacting Spamhaus DBL Removals,The DBL listing for ***. com is not eligible for removal at this time. We do not reveal specific factors for inclusion in the DBL as it includes many criteria.The factors which affect this domain's reputation may also change over time, so by engaging in good reputation practices it will drop out of the DBL.For more information, please see the following FAQs:https://www.spamhaus.org/faq/section/Spamhaus DBL#371For help with good reputation practices for marketing email, this FAQcan be helpful: https://www.spamhaus.org/faq/section/Marketing FAQsDBL listings expire a few days after last detection. You can always open a ticket (or update this one) to inform us when the situation has been resolved.

How can I know what to fix? Is there anyone that found yourself in the same situation and got out of it?

Thanks a lot as always,
Andrea

Your domain got listed because it hit multiple spam traps.

It takes a couple of month or so to automatically get delisted.

Sister Spam said:

Your domain got listed because it hit multiple spam traps.

It takes a couple of month or so to automatically get delisted.

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Thanks dor your reply, but I never sent spam email, I don't even create campagne on mailchimp

AndreaZan said:

Thanks dor your reply, but I never sent spam email, I don't even create campagne on mailchimp

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Maybe previous owner or your domain got hacked.

Sister Spam said:

Maybe previous owner or your domain got hacked.

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And it comes up after 5 years i own the domain?

AndreaZan said:

And it comes up after 5 years i own the domain?

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If you see no reason for a DBL listing, you probably got hacked.

Check out virustotal.com for more.

Ouch, that sucks! I'd check your domain's reputation with tools like VirusTotal and Google's Safe Browsing to get a broader picture, might give you a clue what Spamhaus is seeing.

There are chances you may be in many other blacklists than Spamhaus. Have audited it through MXtoolbox yet?

PhantomRoot said:

Ouch, that sucks! I'd check your domain's reputation with tools like VirusTotal and Google's Safe Browsing to get a broader picture, might give you a clue what Spamhaus is seeing.

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Everything is fine everywhere

code API said:

There are chances you may be in many other blacklists than Spamhaus. Have audited it through MXtoolbox yet?

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I used mx ass well. Only blacklisted in spamhaus and can t get out. Ip and email are fine. Is just the domain in the dbl

You can use a service like WarmUpInbox (https://warmupinbox.com) to start the process of getting inboxed more. I use them for all new domains to warm up the emails so I believe it will be a great solution to get a domain off a blacklist as they see the trust increasing daily.